Style Guide

**RESPONSIBILITIES:** **Sales Excellence** - Drive individual sales performance by meeting or exceeding daily and weekly sales targets. - Provide expert advice on product fit, styling, and customization options to ensure customer satisfaction. - Manage customer appointments and walk-in consultations, delivering personalized and professional service. - Support showroom sales goals by contributing to team performance metrics, including conversion rates and average order value (AOV). - Build long-term customer relationships by maintaining detailed client profiles and conducting regular follow-ups. **Customer Experience** - Deliver a seamless and memorable shopping experience by upholding the company’s customer service standards. - Assist customers in selecting and customizing garments to meet their specific needs and preferences. - Handle customer inquiries and resolve concerns with professionalism and a solution-oriented approach. - Provide in-the-moment support to ensure each customer’s needs are met promptly and effectively. - Educate customers about the brand, product offerings, and tailoring processes to enhance their understanding and engagement. **Fittings and Alterations** - Conduct accurate fittings and pinning sessions to ensure garments meet customer expectations for fit and comfort. - Manage and complete customer appointments efficiently, ensuring all alterations and fittings are performed in a timely manner. - Collaborate with tailors to communicate customer requirements effectively. - Educate customers on the fitting process and set clear expectations for alterations and delivery timelines. - Maintain a high level of attention to detail during fittings to uphold the brand’s quality standards. **Operational Support** - Ensure the showroom is clean, organized, and visually appealing, adhering to merchandising and display standards. - Assist with inventory management, including receiving, organizing, and restocking merchandise as needed. - Maintain accurate records of sales, alterations, and customer interactions. - Collaborate with team members to ensure smooth showroom operations and an exceptional customer journey. **Team Collaboration** - Work closely with fellow Style Guides, Showroom Manager, and Team Leads to achieve showroom goals. - Participate in training sessions and team meetings to stay informed about new products, promotions, and company updates. - Share feedback and ideas with the team to improve showroom performance and customer satisfaction. - Support new team members by sharing knowledge and best practices. **Product Knowledge** - Stay up-to-date on the latest product offerings, fit options, and tailoring techniques. - Act as a trusted resource for customers seeking advice on menswear trends and styling. - Ensure accurate communication of product details and customization options to customers. **REQUIREMENTS:** - 1+ years of experience in retail or customer service, preferably in fashion or a customer-focused environment. - Strong interpersonal and communication skills with a passion for delivering exceptional customer service. - Enthusiasm for menswear, fashion, and styling. - Ability to work collaboratively in a team environment. - Proactive problem-solving skills and a solution-oriented mindset. - Strong attention to detail and organizational skills. - Flexibility to work evenings, weekends, and holidays based on showroom needs. - Proficiency in iOS and basic MS Office applications. **WHY WORK AT INDOCHINO:** - **Collaborative Environment:** Join a supportive team where your contributions are valued. - **Professional Growth:** Develop your skills in a dynamic retail environment with opportunities for advancement. - **Customer Focused:** Be part of a company that prioritizes exceptional service and empowers its team to deliver memorable experiences. - **Innovative Brand:** Represent a leader in custom menswear, offering cutting-edge products and services. Compensation Range: $14-$16/hr