Studio Manager

Established in 2004, OLIVER is the world’s first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40+ countries and counting. Our unique model drives creativity and efficiency, allowing us to deliver tailored solutions that resonate deeply with audiences. As a part of The Brandtech Group , we're at the forefront of leveraging cutting-edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency, spark creativity, and drive insightful decision-making, empowering our teams to produce innovative and impactful results. Role: Studio Manager Location: Shanghai, China. Language requirement: English and Mandarin About the role: This role will be underpinned by passion and ambition, and those with experience in leading digital content and social campaigns within a creative agency will have an advantage. What we want to see it a proven track record of driving multiple complex projects forward, and the ability to bring in new business. You should have meticulous attention to detail, understand the importance of the profitability of your projects for the agency and you will have proven yourself as a safe pair of hands on the day-to-day management of the account. This is a great opportunity for a level headed , strategic thinker, who has gravitas with a client. The success of the role will rely on your ability to spot opportunities to help clients achieve their business ambitions. Most important, this role requires a courteous, positive and high-energy individual with great people skills. We value hard work , and we want to have fun doing it. What you will be doing: Client services: Ensuring that the client experience is as positive as possible. Encouraging a positive, proactive solution first attitude, with clear communication in person, supported by documentation in email. Where clients experience a negative service or we does not come across in the best light, escalate this to the Director to ensure that it does not happen again. Responsible for Brand guardianship on their projects within the team. Looks to constructively challenge the client, and will proactively work with project teams to present any added-value solutions. Negotiate to create win-win compromises with your client on behalf of your team members, where needed. Keeps up to date with industry news, agency case studies and innovations that the clients can learn from. Processes: Ensures that internal processes are followed. Accountable for training team members on internal processes Escalation point if client or internal SLA's and processes are not adhered to, or where there are process gaps. Ensures that these are captured along with a suggestion for improvement, and work with the Country Managing Director or any relevant department lead to rectify this. Cascades any changes in process and company or studio updates to the team and ensures that they are followed. Work with the key stakeholders to educate clients on new ways of working. Triages projects using the tier system with the Art Director. Accountable for the timely delivery of projects, and the escalation point for project leads where this might not be the case. Identifies large pockets of upcoming work that will impact the wider agency or dramatically change the requirements of the team. Escalates that to Country Managing Director to ensure the agency can prepare for it. Project delivery: Will lead on all projects of the client in collaboration with the Art Director . Monitors project run rate and client satisfaction through catch ups with job owners and the weekly account/project management WIP. Escalates any projects that are at risk of an unsuccessful delivery to the Country Managing Director. Ensures that projects are running smoothly, ensuring that we understand the client's ambitions and that the client understands the requirements of the agency to meet them. Team…