Student Services Advisor

**Current staff, faculty/adjunct at Herzing University: l** **og into UKG and navigate to Menu > Myself > ​My Company >​ View Opportunities to apply using the internal application process.** This role is onsite at the Madison, WI campus. A 40-hour schedule will be determined based on business and student needs, generally following an eight-hour shift, Monday through Friday (typical hours 8AM to 4:30PM). Occasional shifts in schedule, or occasional evening and weekend hours may be required to support student and campus needs. **REQUIREMENTS:** - Bachelor’s Degree required - Higher education, counseling or related field is preferred. Master's degree preferred. - 1-3 years of relevant student support experience preferred. - Proven experience providing exceptional customer service in an education or service-oriented environment, addressing student inquiries and needs effectively. - Proficiency in advising, course selection, and academic planning, along with the ability to provide guidance on resources for student success. - Excellent verbal and written communication skills, enabling clear and empathetic communication with students, faculty, and staff. - Strong problem-solving skills, including the ability to assist students in resolving academic and personal challenges by connecting them with appropriate resources and support services. **COMPENSATION** is determined based on the qualifications, experience, and circumstances of each hire. It is uncommon for new employees to start near the top of the salary range. We offer a comprehensive benefits package, including a tuition waiver and reimbursement program, health insurance, paid time off, and a retirement savings plan. The hourly rate for this position is between $23.76 and $32.14. https://www.youtube.com/watch?time_continue=3&v=DPDCRvjmzHM&embeds_referring_euri=https%3A%2F%2Fwww.linkedin.com%2F[Click Here](https://www.youtube.com/watch?time_continue=3&v=DPDCRvjmzHM&embeds_referring_euri=https%3A%2F%2Fwww.linkedin.com%2F) or use the following link to learn more about careers at Herzing University: https://tinyurl.com/HerzingU **PRIMARY DUTIES AND RESPONSIBILTIES:** - Advise students including but not limited to: academic issues, including program and course offerings; having out of classroom issues that are impacting academic success, discuss options and pros/cons of options; provide guidance to assist students with decision-making. - Answer student questions and resolve basic issues related to bookstore validation and eBook use. - Complete and maintain student scheduling and course revisions per University standards. - Having gained a comprehensive understanding of the registration process and program pre-requisites, provide guidance to students on scheduling changes and process those changes in the system. - Work in collaboration with faculty/staff/administration to assist students who are experiencing personal or academic concerns to find appropriate solutions. - Organize and coordinate student focused events each semester. - Communicate to students regarding semester/term start preparation. - Communicate with new incoming students through welcome calls to discuss schedule and potential obstacles to provide resources and/or solutions. - Enter updates into University platforms on all engagement and communication with students. - Prepare materials for and conduct new student orientations on how to access & navigate University platforms and bookstore validation. Inform students of resources and contact information for the Tutoring and Writing Center and Library. - Communicate and negotiate with inter- and intra- department personnel to resolve student issues. - This position may take on additional administration duties as needed to support the campus. Herzing University is committed to providing a diverse environment and is dedicated to fostering a culture and atmosphere of mutual respect. It provides an inclusive and collegial community where individuals are valued, heard and e…