Student Intern - IT/Help Desk

**RANCHO WATER IS SEEKING A STUDENT INTERN - IT/Help Desk** Rancho California Water District is currently seeking candidates for the Information Technology Division. Interested students should apply immediately as this recruitment may close at any time. ***How to Apply...*** *Interested applicants must submit a completed application at https://www.governmentjobs.com/careers/ranchowater.* ***Schedule of Events (dates subject to change)*** - First look of applications - Monday, July 13, 2026 - Panel Interview - Week of July 20, 2026 *To view the entire job description, please click [HERE](https://www.governmentjobs.com/careers/ranchowater/classspecs/1581024?keywords=student&pagetype=classSpecifications).* \*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\* **DEFINITION** Under close supervision, this position will perform a variety of assignments on technology systems and user level equipment consisting of a variety of operating systems and on various hardware platforms. This position is designed to benefit a student’s academic goals in a professional and safe working environment. **CLASS CHARACTERISTICS** This is a temporary entry-level position for a college student intern to work no more than 900 hours per fiscal year, and no more than 29 hours in a seven-day period. Positions assigned to this level perform limited project-based assignments and support department operations. This classification will be working with all departments in all levels. The incumbent is expected to work in a professional manner while providing timely customer service to employees. **EXAMPLE OF DUTIES** Duties may include, but are not limited to, the following: - Assist department with special projects. - Troubleshoot end user printer issues. - Troubleshoot and assist in resolving end user application issues. - Relocate end user computers and peripheral devices. - Assist in troubleshooting desktop VoIP phone issues. - Assist in maintenance and administration of intranet system. - Assist in video management server maintenance and troubleshooting. - Assist in print server maintenance issues. - Assist in IT asset management tracking system maintenance. - Assist in troubleshooting, maintenance and administration of Audio/Visual systems. - Assist in wireless device connection issues with staff and Board devices. - Respond to service and trouble calls from users in a courteous and efficient manner. - Handle system and end user problem resolution professionally and within District SLA’s. - Repair PC hardware, peripheral and communication devices. - Assist in deploying new and replacement upgrades for user desktop hardware and software. - Clean and maintain Datacenters, Wiring and Network areas and IT based assets. - Perform related duties as assigned. **QUALIFICATIONS** Knowledge of: - All currently supported Microsoft desktop operating systems and applications. - Dell and HP desktop, notebook and server products. - Various notebook and tablet hardware products. - Apple and Android based wireless devices. - Proper work safety standards. Ability to: - Participate in multiple projects simultaneously. - Troubleshoot and repair PC hardware. - Respond to end-user clients in a courteous, efficient and professional manner. - Troubleshoot and networked printers and other hardware. - Understand and carry out verbal and written directions. - Troubleshoot peripherals including HP, Xerox, Cannon, Ricoh, and Epson printers. - Use current technology such as intranet, internet and WAN for researching, firmware downloads, data transfers, user group postings and feedback, and more. - Prototype and test systems prior to use in a production environment. - Comply with the District’s safety, health and environmental policies. **PHYSICAL REQUIREMENTS/WORKING CONDITIONS** The essential functions of this position will require the employee to perform the following physical activities: - Communicate verba…