Student Assistant - Information Technology Help Desk

## Overview California Department of Parks and Recreation manages 280 park units, which contain the finest and most diverse collection of natural, cultural, and recreational resources to be found within California. To learn more please visit: https://www.parks.ca.gov/ ## Description The Department of Parks and Recreation (DPR) is seeking to hire a student assistant to support the day-to-day Information Technology operations serving over 280 Parks across California. The student assistant will provide technical assistance to users on a variety of hardware and software platforms, including troubleshooting devices, resolving helpdesk requests, and maintaining accurate inventory tracking of IT equipment. ## Requirements | **Conditions of** **Employment** | This is a part-time, temporary, non-benefited, student position. Employment in all positions with University Enterprises, Inc. is dependent upon the mutual consent of University Enterprises, Inc. and the employee. This means that either University Enterprises, Inc. or the employee can, at any time, terminate the employment relationship at will, with or without cause. Depending on the type of position you are applying for, a pre-employment background check consisting of one or more of the following may be conducted: employment history, professional references, criminal check: educational verification (degree, license, or official transcript) or DMV clearance. Applicants will be required to pass required pre-employment checks to the satisfaction of University Enterprises, Inc. (UEI) and the hiring Agency or Department. UEI does not allow students to hold more than one UEI Job at a time, or work in more than one account per pay period. UEI employees who are considering leaving their current UEI student assistant position for a different UEI student assistant position should inform their supervisor in writing and provide at least a week’s notice. | | --- | --- | | **Prerequisites** | Must be a college student attending classes during the regular term (fall, spring, and winter, if applicable) at an accredited college or university. Students must be enrolled in at least: six-semester units or nine quarter units for undergraduate students; four-semester units or six quarter units for graduate students. Students declared major must match the major(s) listed in the job posting. | | **Majors/Fields of Study** | Computer Engineering, Computer Information Systems. Computer Science, or Management Information System. | | **Work Schedule** | Flexible workdays and work hours, Monday – Friday, between 8 AM – 5 PM. The final work schedule will be determined by the supervisor. | | **Additional Work Schedule** | Student Assistant and Graduate Assistant employees generally work up to 24 hours per workweek (Sunday – Saturday) during the academic year and up to 40 hours per workweek during breaks; (winter, spring, and summer). | | **Compensation** | $18.00 - $20.00 per hour. | | **Minimum Qualifications** | Must maintain a minimum cumulative 2.0 GPA. Minimum of 3 – 6 months of customer service experience. 6 months to a year of experience working in an IT help desk environment. Must be reliable, and dependable, possess good communication and customer service skills, use good judgment in decision making, and manage time and resources efficiently. Able to work in a team or independently. Must have knowledge of desktop operating systems (Windows 7, 10, and Server 2010 R2) and basic hardware support for mobile devices, PCs and laptops. Able to function with changing priorities and deadlines. | | **Preferred Qualifications** | Individuals who are, or have been, a dependent child in foster care, a homeless youth or a formerly incarcerated youth as defined by Government Code section 18220 are encouraged to apply and will be given priority. Please note that prior to appointment, individuals claiming preference under one of these categories will be required to furnish documentation establishing their eligibilit…