Student Assistant - Customer Assistance and Processing Unit - Remote

## Overview The California Student Aid Commission (CSAC) is the principal state agency responsible for administering financial aid programs for students attending public and private universities, colleges, and vocational schools in California. OUR MISSION: Promoting educational equity by making postsecondary education affordable for all Californians. OUR VISION: Transforming lives by creating educational opportunities for the state’s diverse population, driving its social and economic well-being to ensure a promising future for all. To learn more about CSAC visit: https://www.csac.ca.gov/about To learn more about our programs visit: https://www.csac.ca.gov/students WebGrants 4 Students (WG4S) portal: https://mygrantinfo.csac.ca.gov/ ## Description Are you passionate about helping other students and families navigate the financial aid process? Looking for hands-on experience that will boost your resume and give you insight into a unique industry? If you're detail oriented and enjoy helping people, this job is for you! The California Student Aid Commission (CSAC) is the state's primary agency for managing financial aid programs for students attending colleges, universities and vocational schools across California. CSAC is seeking to hire a Student Assistant to join our Customer Assistance and Processing Unit (CAPU). In this role, you'll provide friendly, accurate and timely customer service in a high-volume environment, helping students, parents and the public learn about financial aid programs such as: - Cal Grant - California Dream Act Application - Middle-Class Scholarship - Chafee Grant for Foster Youth - Golden State Teacher Grant What you'll do: - Answer calls through our automated call system and assist with answering financial aid questions. - Help process student forms and applications. You'll work closely with our CAPU team and report to the Supervising Program Technician II and CAPU Manager. This is a great opportunity to develop communication, problem-solving and customer service skills while making a real difference for students across California. ## Requirements | **Conditions of** **Employment** | This is a part-time, temporary, non-benefited, student position. Employment in all positions with University Enterprises, Inc. is dependent upon the mutual consent of University Enterprises, Inc. and the employee. This means that either University Enterprises, Inc. or the employee can, at any time, terminate the employment relationship at will, with or without cause. Depending on the type of position you are applying for, a pre-employment background check consisting of one or more of the following may be conducted: employment history, professional references, criminal check: educational verification (degree, license, or official transcript) or DMV clearance. Applicants will be required to pass required pre-employment checks to the satisfaction of University Enterprises, Inc. (UEI) and the hiring Agency or Department. UEI does not allow students to hold more than one UEI Job at a time, or work in more than one account per pay period. UEI employees who are considering leaving their current UEI Student assistant position for a different UEI student assistant position should inform their supervisor in writing and provide at least a week’s notice. UEI is not a multi-state employer. UEI only employs candidates who live and work in the state of California. If selected for the position you must reside in California and all work must be performed in the state of California throughout the course of employment. | | --- | --- | | **Prerequisites** | Must be a college student attending classes during the regular term (Fall, Spring and Winter, if applicable), at one of the accredited colleges or universities on our affiliation list. To view our current affiliation list please paste the following URL into your browser: http://www.calinterns.org/wp-content/uploads/Affiliation_List.pdf Students must be enrolled in at least: six-semester…