Student Ambassador (Open to LCCC Students Only)

LCCC Student Ambassadors serve as campus tour guides and are responsible for creating an exciting, informative, and memorable tour experience for all students. Student Ambassadors also lead students through enrollment processes and provide excellent customer service to students and the community at large via phone, email, and in-person service while working at the front desk of the Enrollment Services office or events. Student Ambassadors assist prospective and current students in LCCC enrollment processes, provide essential support to the Enrollment Services department, help new students acclimate and transition, provide support at campus-wide events, and promote the image of Laramie County Community College and the LCCC experience to students, faculty, staff, and the community. This is a front-facing position requiring skill and comfort with interpersonal interactions with a wide variety of people. Student Ambassadors are the face of LCCC and are often the first person with whom a student or prospective student might interact. The Student Ambassador is a part-time, non-benefitted, and temporary student position that is open to eligible students. Eligible students must be enrolled in 6 or more credit hours and be in good academic standing. Preference will be given to candidates who have at least one year remaining in their degree program at LCCC. Federal Work Study eligible students are encouraged to apply. *Performance and academic standing will be evaluated at the end of every semester, and eligible Ambassadors may be renewed with supervisor approval. Though a maximum of 4 semesters as a Student Ambassador will be the norm, in some circumstances the maximum may be increased dependent upon the student’s continued enrollment and job performance.* *Other tasks may be assigned based on contemporary institutional need.* **Compensation: $15.03/hr.** **Priority Screening Date:** Position is open until filled. **Starting Date:** As soon as practical after the hiring process. **ESSENTIAL FUNCTIONS:–** this position is **non-exempt** and **is** eligible for compensatory or overtime pay provisions of the FLSA. This listing of essential duties is not all-inclusive, but representative, other duties may be assigned). *To perform successfully in this position, an individual must be able to perform principal responsibilities satisfactorily as well as possess education/experience, employ the knowledge, skills, and abilities as listed in representative fashion; reasonable accommodations may be made to enable individuals with disabilities to perform the principal responsibilities.* Position may include one or more of the following duties, or others as assigned: - **Delivers engaging, informative, and student-centered campus tours** that effectively communicate the LCCC experience, contributing to prospective student engagement, recruitment, and positive first impressions. - **Serves as a primary point of contact for Enrollment Services and Student Services**, providing accurate, timely, and professional assistance to students, prospective students, families, employees, and community members through in-person interactions and multi-line telephone systems. - **Provides exceptional customer service in all interactions** by proactively greeting and assisting visitors, actively listening to needs, and applying critical thinking and problem-solving skills to connect individuals with appropriate resources and services. - **Maintains comprehensive knowledge of LCCC programs, services, and procedures** to ensure accurate information sharing, effective referrals, and support for student decision-making and navigation of college processes. - **Utilizes and adapts to institutional technology systems with high proficiency**, including the student portal and other Enrollment Services tools, to support student access, troubleshoot issues, and improve service delivery. - **Maintains a welcoming, organized, and professional environment** in the work area and…