Student Account Collections Specialist

The Business Office at Jackson State University is accepting applications for its Student Account Collections Specialist position. A Student Account Collections Specialist is responsible for managing and resolving outstanding balances on student accounts. - Assist Students with financial obligations, payment plan options and balances. - Communicate with students and families to solve problems concerning account communicate billing process. - Review past due accounts for pre-collection processing and activates. - Manage and monitor accounts held with internal and external collection agencies. - Ensure payments and fees are applied timely to accounts. - Apply and release financial accounts holds to student accounts in accordance with university policy. - Assist bursar with necessary account adjustments. - Assist students regarding 1098T tax report. - Work as integral part of accounts receivable and collection tea. - Prepare billing for students/third party agencies; maintain files from each billing; and monitor delinquent accounts. - Work closely with registers office during de-registration process. - Act as backup cashier and receptionist. - Other duties as assigned. - Two years’ experience in accounting/business environment. - Strong customer support, strong computer, and organizational skills. - Proficient with Microsoft Office Suites. - Excellent written, verbal, and interpersonal communication skills required. - Experience with ellucian computer systems preferred. - Detailed oriented. - Multitask. - Must be articulate, have a pleasant personality and able to work well with diverse groups. - Able to work independently, able to interact positively with student, faculty, staff, and third-party agencies. - Bachelor’s degree in business or related field. - Two years’ experience in accounting/business environment. - Strong customer support, strong computer, and organizational skills. - Proficient with Microsoft Office Suites. - Excellent written, verbal, and interpersonal communication skills required. - Experience with ellucian computer systems preferred. - Detailed oriented. - Multi task. - Must be articulate, have a pleasant personality and able to work well with diverse groups.