Strategy & Operations Lead, Delivery

About Abacum Abacum is the leading Business Planning solution for finance teams to drive performance. By automating reporting, enabling collaboration, and simplifying planning and forecasting, we help finance teams shift from number crunching to driving strategic decisions. Founded in 2020 by two former CFOs, we’ve grown into a global team of 100+ people across 30+ nationalities. Headquartered in New York, we have offices in Toronto and Barcelona. We’re trusted by industry leaders such as Dish Networks, Strava, BetterUp, Kajabi, JG Wentworth, Abridge, Cortex, and hundreds more. We have raised over $100m, closing in June 2025 our $60M Series B, led by Scale Venture Partners, with the strong participation of Cathay Innovation, Y Combinator, Atomico, Creandum, and angel operators from Adyen, Zapier, and Twitch. Our mission is ambitious and we can’t do it alone - join Abacum as we build the future of Business Planning! THE ROLE Implementation and partner delivery at Abacum is growing fast, and how well it holds together now shapes how the company scales. You'll be the person making sure it does: ensuring a delivery playbook exists, evolves, and actually gets followed, built together with the people running delivery, not handed down to them. You'll set the criteria for routing implementations between in-house and SI delivery, and own the handoffs on either side of the implementation life cycle. The operational work is the foundation, but it's not the ceiling. Over time, expect to become a meaningful voice in how Abacum thinks about the post-sale commercial model strategically. We're hiring for process instinct and operational rigor more than a specific background. That instinct might come from time close to how implementation delivery actually runs, in-house or through partners, and what it takes to build operating infrastructure people trust. Or it might come from a strategic or analytical operating background, RevOps or otherwise, without direct implementation exposure. What matters is the instinct, not where you got it. WHAT YOU'LL OWN Delivery model strategy: Own the framework that decides how every implementation gets delivered: in-house or through an SI partner. Create explicit, defensible criteria, then track how those calls play out and sharpen the model as new evidence comes in. Capacity modeling: Build the model that maps implementation demand against delivery capacity (in-house bandwidth and SI partner throughput) so routing decisions are grounded in what's actually available, not best guesses. Implementation operations: Document the delivery playbook, quality benchmarks, and tooling that make every implementation feel consistent, whether your team or a partner is running it. Define the milestones, the escalation triggers, and what "good" looks like end to end. Implementation health signals: Build the reporting that flags implementations falling behind before they slip, so leadership can intervene while there's still time to save the timeline. Cross-functional process design: Own the operational seams on either side of implementation: the handoff from closed-won to kickoff, and from implementation complete to CS. Set the standards for what information moves, when, and who owns escalation at each step. Work closely with the RevOps Lead and the Customer Operations Lead to keep both seams tight. Partner delivery quality: Track and report on how SI partners perform against the same delivery bar you hold in-house, surfacing quality gaps early enough to act on. Own the quality signal those partners are measured against. Time-to-value tracking: Define TTV benchmarks and own reporting against them, surfacing where implementations slow down and where in-house and partner-led performance diverges. HOW YOU'LL WORK This role sits inside the Strategy & Operations function and has a remit that cuts across implementation, partnerships, sales, and CS. You'll be embedded in those teams: attending stand-ups without running them, building…