Strategy and Operations Lead

At Prodigal, we are building AI Agents for loan servicing and collections. Founded in 2018 by IITB alumni, our journey began when our founders Shantanu and Sangram faced the antiquated the $13B+ lending/collections industry was mostly using pen and paper and decided to build the first real intelligence layer for debt recovery. Today, we stand at the forefront of a seismic shift in the industry, building Agentic AI applications for loan servicing and collections. Powered by our cutting-edge platform, Prodigal’s Intelligence Engine (PIE), we’re creating the next-generation agentic workforce - one that empowers companies to achieve unprecedented levels of operational excellence and intelligence. With over 100+ enterprise customers across North America and backing from Y Combinator, Accel and Menlo Ventures, we are the fastest growing AI company in consumer finance. About The Team: You’ll join Prodigal’s Strategy & Operations team, the consulting and services arm of the company. We partner with lenders (Banks, NBFCs & BNPLs etc.) and debt collection agencies to transform how they engage consumers using data-driven insights and AI-powered workflows. The team sits at the intersection of product, data science, and client operations: designing strategy, building execution pipelines, and running experiments that deliver measurable lifts in recoveries and channel performance.. Role Overview: As a Strategy & Operations Lead, you will own end-to-end consumer engagement and collections strategy for a portfolio of 3-4 clients. This is a hands-on role where you’ll move from problem identification to strategy design to execution, directly operating workflows across various engagement channels. You will work directly with senior client leaders, including CXOs, owning both strategic outcomes and the relationship. In a span of 6-12 months from joining, you'll have the opportunity to hire and lead analysts to amplify your experience and drive more impact. Responsibilities : Strategy: Act as a strategic advisor and industry expert to the CXOs of the customers you manage. They will rely on you for advice on what’s best for their business Own end-to-end engagement strategy, defining strategies to drive improvements in collections & recoveries, self-serve usage, and consumer experience Design structured experimentation frameworks by crafting hypotheses, choosing success metrics, and analyzing results to continuously refine strategy and inform scalable best practices Partner with data science teams to shape and operationalize models (e.g., channel affinity, right-time-to-contact, offer logic), ensuring strategies correctly leverage behavioral patterns Operations: Ensure strategies are implemented and working as expected Monitor performance dashboards, resolve workflow issues, and ensure campaigns are live, accurate, and compliant Develop KPI frameworks to track performance, translating data into actionable insights to drive measurable impact Improve underlying processes and systems to increase transparency, attribution accuracy, and speed of iteration, partnering with product and engineering on roadmap priorities Requirements : Bachelor's degree in Engineering, Mathematics or a related field (preferably from Tier 1 college) with minimum 1 year of experience in consulting (Tier 1 or Tier 2) Familiarity with SQL, Python, or other data analysis and scripting tools is a plus High reliability and attention to detail Strong communication skills Bachelor's degree in Engineering, Mathematics or a related field Other Job Benefits: Job benefits : World-class team - You'll get the chance to learn from (and teach) some of the brightest and most skilled people you'll ever meet. Our team members have been part of BCG, Deloitte, EY, Blackstone, Meta, Amazon and are IIT, IIM, BITS alumnus. Continuous education - As relentless seekers of knowledge, we sponsor and support any training materials, books, courses, and exam fees for upskilling yourself in areas related to…