Strategic Technical Program Manager

About CoLab At CoLab, we help mechanical engineering teams bring life-changing products to market years sooner. We build AI for engineers designing cars, medical devices, and jet engines. Products this complex aren't sketched and sent to production. Teams spend months on iterations, reviews, and tests, predicting how every part performs before anything is built. CoLab is where those reviews happen, and we capture the rationale behind every change. Other tools show what changed between versions. Only CoLab knows why. That's how our AI helps manufacturers like Bobcat, Triumph Motorcycles, and GE Appliances make better decisions, eliminate rework cycles, and get to market faster. Proudly based in St. John’s, Newfoundland, CoLab started with one customer in 2018. Since then we’ve raised a $72M Series C , been named the 57th fastest growing company in North America by Deloitte ( Fast 500™ ), signed multi-year AI partnerships with companies like Bombardier , and grown to a team of 250+. About the Role CoLab’s Product team is looking for a Technical Program Manager (TPM) to lead the successful execution of complex R&D deliverables for our largest enterprise customers. This role will report directly into the Director of Technical Program Management, with strong cross-functional partnership with Customer Success and Product to ensure a best-in-class customer experience. While accountable for product delivery outcomes, the TPM will be core member of the customer account team and play a key role in driving trust, transparency, and long term success with CoLab. You’ll serve as the primary point person for contractual product deliverables, coordinating across Engineering, Product, and the Success team and overseeing the full delivery cycle from scoping to execution. This customer-facing role requires clear communication and executive presence when engaging with both internal and customer stakeholders. You’ll ensure that product managers, customer success managers, engineers, and CoLab leadership are aligned on what’s being delivered, by when, and how it connects back to customer outcomes. You’ll lead program planning, manage delivery milestones, track execution, and surface risk early, navigating competing priorities and negotiating deliverables, timelines, and scope with senior stakeholders on both sides. A strong understanding of agile software development is essential. In the first 6–12 months, success looks like: Establishing a scalable model for managing customer product deliverables Leading multiple enterprise programs end-to-end without needing executive triage Building trust with Product Managers and Engineers while driving accountability to contractual outcomes Establishing a regular cadence of crisp, status-oriented project updates that build confidence with customers Making it easy for leadership to see program health, risks, and resource alignment across teams Our Ideal Candidate You’ve managed complex technical programs in a B2B SaaS or enterprise software setting, with extensive outward customer communication. You think in systems and edge cases, but communicate with clarity. You’re familiar with agile software development and comfortable speaking the language of engineers and product managers. You’re energized by getting things organized, but don’t get stuck in process for process’ sake. You’re a proactive communicator who makes it easy for others to know what’s happening and where they need to plug in, particularly with cross-functional stakeholders. You’re adept at mining for conflict, a strong negotiator, and identify and resolve issues before they escalate. You’re comfortable leading scoping conversations, user testing workflows, and feedback cycles, and you thrive on closing the loop between customer expectation and product delivery. This role won’t be a fit if you shy away from ambiguity, hesitate to push back when priorities collide, or wait to be told what to do. Job Responsibilities Own end-to-end internal coordina…