Strategic Partner Manager

Are you passionate about making a difference in people's lives? Do you enjoy working in a service-oriented industry? If so, this opportunity may be the right fit for you! This position serves as a strategic leader responsible for maximizing the performance, value, and effectiveness of the organization's key mobility partnerships. The role combines strategic account management, business analytics, operational performance management, and cross-functional leadership to drive measurable outcomes for members, clients, and partners. The ideal candidate is a relationship builder who is intellectually curious, highly analytical, and naturally challenges the status quo. They possess the ability to translate complex data into actionable insights, identify opportunities for operational improvement, and influence internal and external stakeholders to drive results. This role serves as both a strategic relationship manager and business analyst, leveraging data, technology, and industry expertise to optimize partner performance, improve the member experience, and support organizational growth initiatives. ## This role... - Owns the strategic relationships of key transportation partners, driving performance, accountability, and continuous improvement. - Develops and maintains executive-level relationships with partner organizations and serves as the primary escalation point for complex operational and strategic issues. - Leads Weekly Joint Operating Committee (JOC) meetings, Quarterly Business Reviews (QBRs), and strategic planning sessions utilizing operational and financial data to drive performance discussions and action plans. - Identifies opportunities to improve partner performance, enhance service delivery, reduce costs, and improve member outcomes. - Analyzes large and complex datasets to identify trends, identify root causes, assess risks, and uncover opportunities for operational improvement. - Develops executive dashboards, scorecards, and reporting that provide actionable insights into partner performance, utilization, financial impact, and service quality. - Investigates performance anomalies and develops recommendations to improve operational and financial outcomes. - Partners with internal stakeholders to define key performance indicators (KPIs), measure performance, and establish data-driven decision-making processes. - Leads cross-functional initiatives focused on improving partner performance, operational efficiency, and the overall member experience. - Evaluates existing business processes and identifies opportunities to simplify workflows, improve efficiency, and drive innovation. - Drives accountability by ensuring commitments, action items, and project milestones are completed on schedule. - Supports business case development, opportunity assessments, and operational impact analyses. - Presents recommendations, business insights, and performance results to senior leadership, clients, and external partners. - Serves as a trusted advisor by providing objective analysis and strategic recommendations that support organizational goals. - Builds strong partnerships across internal departments to ensure alignment on strategic initiatives and operational priorities. - Performs other duties as assigned. - Occasional travel may be required. ## We are interested in speaking to individuals with the following... - Bachelor's Degree required. - Five (5) to eight (8) years of experience managing strategic partnerships, enterprise accounts, healthcare clients, or complex vendor relationships. - Demonstrated experience leveraging data and analytics to drive business decisions and operational improvements. - Advanced Microsoft Excel skills including Pivot Tables, XLOOKUP/VLOOKUP, advanced formulas, data modeling, and financial analysis. - Advanced Tableau experience including dashboard development, visualization design, and performance reporting. - Experience working with large datasets from multiple systems and data sources. - Strong p…