Strategic Operations Manager, Office of the CMO

Strategic Operations Manager, Office of the CMO Location: Hybrid/Remote with 50%+ Travel across United States Travel Expectations: 50% per business needs Job Type: Full time Job Reports To: Chief Medical Officer (CMO) Salary Range: $90,000-$110,000/ year About Jaan Health/Phamily Jaan Health is a leading AI-based care management company serving healthcare providers. For nearly a decade, the company has leveraged its easy-to-use, proprietary technology to enable health systems, medical groups, and ACOs to deliver high-quality, high-ROI proactive care to hundreds of thousands of previously underserved patients. Phamily, the company's core technology platform, has transformed chronic disease management with clinically tested AI and easy-to-use technology that enables physicians and care teams to offer high-touch, individualized patient care that has been proven to reduce investment in extra labor and the overall cost of care. Phamily helps ensure healthcare providers are compensated fairly for providing high-quality care between office visits, while improving the lives of patients with chronic diseases. Learn more at phamily.com. Job/Role Description: The Strategic Operations Manager serves as a trusted partner within the Office of the CMO, helping drive strategic initiatives, executive engagement, client relationships, and business growth opportunities. This role acts as an extension of the CMO, ensuring that strategic priorities, key partnerships, enterprise opportunities, and organizational commitments are effectively coordinated and executed. Working across clinical, commercial, operational, and executive stakeholders, the Strategic Operations Manager helps translate strategy into action while supporting revenue growth, client success, and market expansion efforts. The role contributes directly to Phamily's mission by strengthening organizational coordination, supporting client success, and helping scale the impact of the Office of the CMO as the organization grows. The role will require meaningful travel in support of client meetings, conferences, leadership retreats, and other strategic and operational engagements. Travel demands may fluctuate based on organizational priorities and growth opportunities, and the successful candidate should be comfortable in an environment where schedules and priorities may shift with limited notice. Key Responsibilities: Strategic Business & Growth Support Partner with the CMO to identify, evaluate, and advance strategic growth opportunities with health systems, provider organizations, payers, and industry partners. Support business development efforts by coordinating executive-level meetings, follow-up activities, and relationship management with prospective and existing clients. Assist in developing executive presentations, proposals, business cases, and strategic materials for enterprise opportunities. Track and manage pipeline activities, strategic partnerships, and key growth initiatives sponsored by the Office of the CMO. Conduct market, competitive, and industry research to inform business strategy and executive decision-making. Identify opportunities to expand client relationships, improve customer engagement, and support retention and growth efforts. Collaborate with Sales, Account Management, Service Delivery, and Operations teams to ensure alignment on strategic client priorities. Executive & Client Engagement Coordinate priority initiatives and activities, including executive meetings, conferences, speaking engagements, and industry events across the Office of the CMO. Support continuity and follow-through with key client, partner, and stakeholder relationships. Represent the Office of the CMO in select client, partner, and industry interactions. Track commitments, priorities, and action items across multiple strategic workstreams. Prepare executive briefings, board materials, presentations, and meeting summaries. Develop and maintain dashboards, trackers, and reporting mechanis…