Strategic Customer Success Manager (Strategic CSM), ECE

At StraighterLine we are on a mission to help students succeed! About Us StraighterLine is the leading provider of high-quality, affordable, online courses that help learners earn college credit and meet their professional goals. Each year, 150,000 learners take one of StraighterLine’s 215 courses to upskill into new careers or earn credit from over 2,000 colleges and universities worldwide. StraighterLine works with institutions and corporate partners to provide their students and employees with flexible education options that allow them to work and learn at their own pace. Visit www.straighterline.com for more information. StraighterLine is looking for a Strategic Customer Success Manager to help support and grow our Early Childhood Education partnerships across Florida, with a focus on Early Learning Coalitions and the organizations they serve. This is a high-impact, relationship-driven role for someone who is energized by partnership work, early childhood education, and helping organizations turn professional development into meaningful outcomes for educators, children, and families. As a Strategic CSM, you will serve as a trusted partner to customers, helping them launch successfully, drive engagement, solve challenges, and demonstrate value over time. You will work closely with coalition leaders, provider-facing teams, site administrators, and internal StraighterLine partners to ensure customers feel supported, informed, and confident in their professional development programs. This role is ideal for someone who is organized, positive, proactive, and comfortable managing multiple customer initiatives at once. The right person will enjoy building relationships, simplifying complex processes, and helping customers move from launch to long-term success. Location Requirement: Candidates must live and reside in the Orlando, Florida area. Travel Requirement: This role requires regular travel throughout Florida, typically 25–35%, with increased travel during customer launches, onsite training, conferences, and strategic partnership meetings.