Strategic Account Specialist I

**Make an Impact as a Strategic Account Specialist!** We're looking for a Strategic Account Specialist to help build lasting customer partnerships and support the delivery of life-changing medical devices to patients worldwide. Every customer interaction you make matters. **What You'll Do** - Build and maintain strong relationships with strategic customers. - Manage customer orders, changes, and delivery commitments. - Drive customer satisfaction, retention, and account growth. - Prepare quotes and support customer proposals. - Partner with Sales, Operations, Engineering, and Quality to deliver customer-focused solutions. - Analyze account performance and identify process improvements. - Serve as the voice of the customer to enhance the customer experience. **What We're Looking For** - Bachelor's degree or equivalent experience in business administration, supply chain and applicable programs. - **3+ years of experience** in customer service, account management, supply chain, sales support, or a related field. - Strong communication, relationship-building, and problem-solving skills. - Experience using **CRM and ERP systems** to manage customer information, track interactions, and maintain accurate records. - Proficiency with **Microsoft Office (Word & Excel), email platforms, and business systems** to create reports, manage communications, and maintain records. - Ability to effectively use customer support tools such as ticketing systems, knowledge bases, and digital communication platforms. - Strong computer skills with the ability to quickly learn and adapt to new software and technology. - Ability to multitask across multiple systems while managing customer inquiries and priorities. - Strong attention to detail, data accuracy, and analytical skills to identify trends and improve customer processes. - Understanding of data security and confidentiality practices when handling customer information. **Join a team where your work strengthens customer partnerships and helps deliver products that improve lives. Apply today!** M-F Flexible schedule between 7am-6pm, onsite with flexibility to WFH with approval.