Strategic Account Manager - Customer Success

At Feedzai, we're building a world of safer money. A world where financial institutions move faster than criminals. Where the payments that fund real lives through salaries, savings, and businesses are protected in real time. We use trusted AI to detect and prevent financial crime, fraud, and money laundering at scale: the world's top banks, payment networks, and acquirers trust our technology to safeguard more than one billion consumers and $9 trillion in payment volume every year. Feedzai is a Series D company and has raised $282M to date. With a valuation of $2 billion, our technology protects 1 billion consumers and 90 billion transactions each year. You: As a Strategic Account Manager at Feedzai, you will manage the end-to-end success for a designated portfolio of accounts while simultaneously providing critical support to Strategic Account Leads and the Head of Strategic Accounts on larger, highly complex enterprise clients. You will ensure that projects and live programs deliver contracted value, run reliably, and meet the expectations of client stakeholders. You will sit within the regional Customer Success / Delivery management structure, partnering closely with Project Managers, Delivery Leads, and internal teams to track account health, drive day-to-day execution, and support overarching account strategies. Your Day To Day Strategic account & stakeholder management Own the strategic relationship for dedicated accounts, serving as the primary point of contact for key client stakeholders; Partner with Strategic Account Leads to align executive stakeholders and resolve complex issues for high-revenue clients; Build and nurture long-lasting relationships with client stakeholders to ensure alignment on roadmap, risk, and value realization; Develop and maintain joint success plans to proactively address evolving client needs; Help monitor stakeholder needs and expectations, ensuring timely communication and information flow; Assist in handling complex situations by coordinating with internal stakeholders and gathering necessary data to unblock issues; Value realization & regional alignment Drive value realization plans for dedicated accounts and support Leads in managing them for enterprise clients; Partner with internal teams (Product, Data Science, Customer Care) to monitor solution performance (KPIs/SLAs) and recommend value-optimizing improvements; Link performance data and roadmap execution to measurable outcomes such as total fraud reduction, operational efficiency, and customer friction reduction; Assist in preparing QBR frameworks and performance dashboards for strategic accounts; Value maximization & adoption Partner with clients to identify opportunities for maximizing product value; Develop and support tailored onboarding and training plans in collaboration with enablement teams; Monitor and analyze user adoption metrics, providing actionable insights and recommendations for improvement to clients and internal leadership; Delivery governance & collaboration Partner with PMs and Delivery Leads to drive governance, prioritization, and roadmap execution; Lead governance forums (SteerCos, incident reviews) for dedicated accounts; assist Leads in preparing materials for enterprise-level engagements; Monitor project and BAU initiatives, tracking success criteria, risks, and timelines to manage scope and ensure transparency; Escalation management & risk mitigation Act as an escalation point for your dedicated accounts to resolve delivery issues, while assisting Leads in coordinating data and responses for major incidents on top-tier accounts; Proactively identify delivery risks across projects and maintain cross-functional mitigation plans, ensuring action items are tracked and owners are aligned; Internal contribution & continuous improvement Document best practices, lessons learned, and governance improvements to drive team excellence; Partner with Marketing and Leads to identify customer advocates and produce succ…