Store Team Lead – Sunrise

### Description *Position at Wild Fork Foods* Store Team Lead When becoming a Team Leader at Wild Fork, you will be supporting store leadership by overseeing daily operations, delegating tasks, monitoring the team's performance, and ensuring the store objectives are met. As leadership support, you will foster collaboration within the team and bring innovative strategies to increase productivity. By thinking like customers and acting like owners, you will also provide a Personal Chef experience to all guests and train the sales leaders to do the same. We believe in enjoying every step of your journey. If you have the Passion and Hunger for growth, come nourish your career at Wild Fork and be part of our growing family! Our Values: Determination, Simplicity, Availability, Humility, Sincerity, Discipline, Ownership Competencies: Training, Salesmanship and Leadership Position Type: Full-Time Hourly Compensation: $23 + Monthly Bonus Potential Essential Tasks and Responsibilities: Brand Experience – Delivering best in class customer service. - Deliver a Wild Fork Personal Chef shopping experience to all customers and ensure all team members have the knowledge and confidence to deliver best in class customer service. - Be a true subject matter expert in all our product categories, have extensive knowledge of all our programs and cascade this down to team members. - Take ownership and be an example to our Sales Leaders by conducting oneself as a Brand Ambassador, showing passion for our people and customers. - Show determination to handle complaints from customers and partner with Customer Service and QA as outlined in SOPs for customer complaints. - Ensure all employees adhere to the company’s policies and guidelines. Leading People – Sincerity in training and developing our colleagues. - Conduct on-the-job training for all new joiners to work with discipline. Ensure they receive onboarding, on-the-job training, complete online learning, product knowledge training and understand the tools and goals of the company. - Collaborate with the SSL (Store Manager) to ensure all new joiners’ schedules allow for 2 weeks of shadowing and training. - Lead continuous training programs and promote full participation in the simplest and most efficient ways (including but not limited to: Chew on This, Wild Chef, Product Training, new processes, etc.) - Attend marketing and new product training calls, and work with the SSL to ensure all employees receive detailed information and training on upcoming campaigns, products, events, etc. - Collaborate with SSL to evaluate employee performance and identify training needs. - With humility, supervise and motivate Sales Leaders to perform their best. Operational Excellence – Ownership: Committed to the results and focuses on details. - Assist the SSL in planning and implementing exciting strategies to attract customers with local marketing for the location. - Coordinate daily customer service operations (e.g., sales processes, orders, inventory). - Have a working knowledge of company goals, KPIs and the store’s performance and determination to drive sales results. Track the progress of weekly, monthly, quarterly, and annual objectives. - Available to serve as the SSL’s support to cover activities in their absence, checking and monitoring sales, KPIs, inventory activities, money handling, marketing campaign updates, pricing, operational tasks etc. - Monitor and maintain store inventory, have working knowledge of on hand and out of stock products to communicate with the team and the customer. - Execute other related duties as assigned. Qualifications: - High school diploma or equivalent preferred not required - 2+ years of customer service experience in retail, hospitality, or restaurant is required - Minimum 1-2 years of leadership or management experience in a retail, grocery, or high-volume customer service environment - Excellent verbal communication skills, with the ability to communicate effectively with…