Store Manager - Hammond - FT

# *Job Objective:* To manage the daily operations of a fast-paced retail store, ensuring smooth and efficient processes across all areas, including customer service, inventory management, and sales. The role is focused on creating a positive and welcoming shopping experience for customers while maintaining a productive work environment for staff***.*** This position reports to the District Manager who evaluates performance annually. In addition, embodies the Goodwill Mission to: “Empower people to achieve their most abundant life” and upholds the Company Core Values of: Relentless Pursuit of Excellence, Customer-First Mindset, Humble Confidence, Passion for Mission, and Do the Right Thing. # # *Supervisory Responsibilities:* - Production Managers. - Assistant Managers. ## *Essential Job Functions:* - Recruit, train, and manage staff while ensuring adherence to company policies and procedures, holding team members accountable for performance and conduct. - Oversee and manage all operational processes within the store, ensuring smooth day-to-day activities and efficient workflow across all departments. - Monitor and analyze store sales, payroll, and other financial metrics, making adjustments as needed to maintain profitability and meet financial targets. - Maintain a safe and secure work environment by implementing safety protocols and proactively working to prevent internal theft and shoplifting. - Communicate effectively with the District Manager regarding any operational issues or challenges and collaborate on developing and executing corrective action plans to address identified problems. - Other duties as assigned by supervisor. ## *Required Education and Skills:* - High school diploma or equivalent, or the ability to obtain through The Excel Center. - Minimum of two years of supervisory experience. - Strong leadership, supervisory, and team management skills with the ability to motivate staff and hold them accountable. - Excellent communication skills, both verbal and written, for interacting with staff, customers, and management. - Solid understanding of sales, budgeting, financial reporting, and inventory management to ensure store profitability. - Proficiency with point-of-sale systems, Microsoft Office Suite, and retail software. - Ability to resolve customer issues professionally and maintain excellent customer service standards. - Strong problem-solving, critical thinking, and organizational skills to manage operations efficiently in a fast-paced environment. - Knowledge of product merchandising techniques and commitment to creating a positive, inclusive store atmosphere. - Ability to pass a criminal background check and drug screen. - Must have reliable transportation, a current driver's license, and provide proof of insurance to travel to different job sites. ## *Qualifications:* - Authorized to work in the United States. - Flexible availability, including nights and weekends. - Able to frequently bend, twist, reach above shoulder level, push and pull, crouch or stoop, kneel, repetitively use feet, and use head and neck in a twisting or static motion and to look up and/or down, and lift and/or move up to 50 lbs. - Ability to effectively and safely use standard office and light industrial equipment.