Store Manager: Cincinatti, OH

The Store Manager is responsible for leading and driving the success of the Reebok retail store by delivering exceptional customer experiences, achieving sales goals, developing a high-performing team, and maintaining operational excellence. The Store Manager represents the Reebok brand and creates an engaging environment that inspires customers and employees. ### Key Responsibilities: ### Sales & Customer Experience - Drive store sales performance by achieving and exceeding daily, monthly, and yearly goals. - Lead by example in providing outstanding customer service and creating memorable shopping experiences. - Analyze sales reports, identify opportunities, and execute strategies to improve performance. - Build strong customer relationships and encourage repeat business through loyalty and engagement. ### Team Leadership & Development - Recruit, hire, train, and develop a strong team of Sales Associates and Keyholders. - Coach employees on product knowledge, selling techniques, customer engagement, and brand standards. - Create a positive, motivating, and inclusive store culture. - Conduct regular team meetings, performance conversations, and goal-setting sessions. - Recognize and reward team achievements. ### Store Operations - Ensure the store consistently meets Reebok brand standards and visual merchandising expectations. - Manage daily operations including opening/closing procedures, cash handling, inventory, and compliance. - Maintain a clean, organized, and safe shopping environment. - Monitor inventory levels, reduce shrink, and support accurate shipment processing. - Ensure company policies, procedures, and safety standards are followed. ### Brand Representation - Promote Reebok products through strong product knowledge and storytelling. - Stay current on footwear, apparel, and fitness trends. - Create an energetic environment that reflects Reebok’s values and lifestyle. - Support local marketing efforts and community engagement opportunities. ### Qualifications: - 2+ years of retail management experience (athletic, footwear, or apparel preferred). - Proven ability to achieve sales targets and improve store performance. - Strong leadership, communication, and coaching skills. - Ability to multitask in a fast-paced retail environment. - Passion for customer service, teamwork, and the Reebok brand. - Flexible availability, including weekends and holidays. ### Preferred Skills: - Experience managing KPIs such as conversion, average transaction value, units per transaction, and sales goals. - Experience with visual merchandising and inventory management. - Ability to motivate teams and drive results through accountability. **Physical Requirements:** - Ability to stand, walk, bend, lift, and move merchandise for extended periods. - Ability to lift and carry products and supplies as needed.