Store Manager - Brown Jug - Muldoon

**Position Overview:** Brown Jug is a premium retailer of wine, beer, and spirits. We offer a great place to work, with a friendly atmosphere and energetic work environment. We provide our customers with convenience, selection, and top-notch service! We are seeking a Store Manager to provide leadership and direction to a multimillion-dollar business unit, with a focus on delivering an exceptional customer experience, train and develop Team Members, while establishing a strong sales culture with accountability for operational excellence and achievement of financial and regulatory standards. This position will lead the Brown Jug Muldoon Store (251) team located at 530 Muldoon Road. **Primary/Major Duties and Responsibilities (Essential Functions):** **People Management Skills:** - Create a work culture that makes your store an inviting place to work - Be a role model who coaches, mentors, and inspires team members - Delegate tasks to team members and set priorities - Communicate in a clear and concise manner to team, leading effective huddles/meetings/coaching sessions, keeping team well informed of pertinent information - Focus on in store recruitment and create succession plans for the store - Support and coach team members to improve performance gaps; conduct ongoing coaching for improvements - Complete and hold team accountable to complete required training within allocated time frames - Create and/or monitor the creation of efficient weekly store schedules for both sales and support functions **Customer Offering:** - Deliver exemplary customer service, being the role model for our Customer Service Guidelines - Resolve customer complaints regarding sales and service; ensure Area Manager is informed of all customer complaints - Accountable for each new product launch - Review customer surveys and manage appropriately - Understand and utilize local market trends as provided by Area Manager - Evaluate programs and promotions for effectiveness and offer recommendations to Area Manager. **Schedule Requirements:** - To set the example of store excellence and ensure a solid awareness of all aspects of store operations, balancing the tasks with all managers in the store. - Following the business needs using the heat map of customer flow. All managers are required to work the following schedules: - A minimum of two Saturdays per month, February through November - In December, every weekend is required - January, flexible scheduling allowed for time off - A minimum of one (1 mid-shift (until 7:00 or 8:00 pm) each week - A minimum of three (3) closing shifts per month (for 2:00 am closing stores, only one (1) closing shift and two (2) shifts until 10:00 pm required) - A minimum of one (1) opening shift per week **Financial:** - Ensure that goals will be met through appropriate planning and organization of labor, inventory, and finances for short and long-term success - Meet or exceed financial targets through partnership with Area Manager - Review and monitor the Loss Prevention program to protect the company’s inventory and assets - Review financial documentation (invoices, costs and P&L) for accuracy - Monitor and make appropriate adjustments to scheduling to achieve labor cost. Plans with Management when trends show a deficit to budgets **Day to Day Operations:** - Ensure all merchandising and pricing guidelines are followed - Ensure store is clean and presentable and action any maintenance issues - Execute merchandising programs and track results - Manage communication (mail, email, voicemail) - Maintain inventory levels, as well as inventory ordering and receiving - Respond to customer complaints - Organize and/or attend OHS and LP meetings and training sessions - Actively aim to increase and share industry knowledge - Develop relationships with store stakeholders - Set daily tasks for the store - Review flyers, upcoming events, and promotions; execute appropriately **Regulatory Adherence:** - Ensure that OHS, LP, TAP or Rserving…