Store Manager - Big O Tires

Summary A Store Manager exemplifies professional integrity, strong leadership skills, robust business acumen, extensive knowledge of automotive industry practices and procedures, and a passion for delivering quality work, exceptional customer service, and exceeding business goals while managing daily business operations. A Store Manager must exercise discretion and independent judgment with respect to matters that significantly impact business operations. Essential Functions, Duties, and Responsibilities Manage daily business operations, including scheduling, staffing, customer satisfaction, and workflow optimization. Ensure all services are completed efficiently, accurately, and in compliance with company, safety, and industry standards. Analyze and monitor key performance indicators (KPIs) to track shop performance and identify areas for improvement. Develop and implement strategies for customer retention and future business growth to maximize and exceed business objectives and sales and profitability goals. Provide legendary customer service and ensure customer satisfaction through professional and effective customer interactions and communications. This includes but is not limited to achieving high call conversion rates, correctly applying sales promotions and discounts, promoting financing options, ensuring quality repair services, conducting post-service follow-ups, obtaining positive customer reviews, and effectively resolving customer concerns and complaints promptly. Oversee, analyze, manage, and control inventory levels, inventory shrinkages, business costs and expenses, responsible use of P-Card, payroll management, injury and damage claims, and more to support business objectives and budgets. Act as a key holder for the facility and successfully fulfill opening and closing procedures, including but not limited to nightly deposits, system close-out procedures, responding to alarms and security concerns after hours, and more. Analyze, reduce, and minimize workplace safety concerns, injuries, and damages through training, enforcement, and team compliance with OSHA and company safety policies, procedures, and industry best practices. Ensure test drives are conducted correctly and in accordance with company policy, procedures, safety best practices, and traffic laws. Maintain a clean, organized, and safe work environment in accordance with company policies and OSHA regulations. Stay current on industry trends, technology advancements, and regulatory changes affecting automotive repair and safety. Collaborate with senior management to develop and execute business plans, directives, initiatives, programs, budgets, and more. Perform other duties as assigned. Supervisory Responsibilities Direct supervisory responsibility, including the authority to direct, train, develop, mentor, support, evaluate, and effectively discipline employees to ensure high-quality workmanship, customer satisfaction, and workplace culture. Participates in and provides recommendations for the hiring, firing, advancement, promotion, or any other change of status of other employees. Lead and foster a strong, inclusive, and cohesive team environment and culture to effectively value and develop employees, exceed business goals, and provide legendary customer service. Implement, champion, and enforce business and leadership initiatives, directives, policies, procedures, best practices, and programs through conducting team meetings, training, audits, and more. Manage the workflow, quality of work, and work schedules for all employees. Required Competencies Strong sense of integrity. Excellent people management skills. Excellent analytical, decision-making, and problem-solving skills. Excellent active listening skills. Excellent verbal and written communication skills. Excellent interpersonal, supervisory, diplomacy, and leadership skills. Excellent sales and customer service skills. Extensive knowledge of the automotive industry, automotive repair, busin…