Stewardship Manager

Museum of Science, Boston www.mos.org Innovation and creativity come from the unique perspectives of a diverse staff. We value your perspective. Who We Are As science and technology increasingly shape our lives, the Museum of Science strives to equip and inspire everyone to use science for the global good while keeping up with the pace of change. Among the world’s largest science centers and New England’s most attended cultural institution, we engage nearly five million people a year – at Science Park and in museums around the world, in classrooms, and online. The Museum’s singular location connecting Boston and Cambridge puts us at the junction of some of the world’s most influential academic institutions and industries, local and state government, schools, and the public. Trusted by each sector, we are ideally positioned to convene, inspire, and create meaningful experiences for all. Come join us on our mission to inspire a lifelong love of science in everyone and living our vision for a world where science belongs to each of us for the good of all of us. Why We Need You The Stewardship Manager is responsible for designing and executing donor stewardship strategies that ensure meaningful engagement, recognition, and retention of donors. This role ensures that donors receive timely, accurate, and compelling communications that demonstrate the impact of their support and strengthen long-term relationships with the Museum. What You’ll Accomplish Donor Stewardship Strategy & Execution Develops and implements stewardship plans across donor segments and giving levels Ensures consistent, high-quality donor acknowledgment and recognition practices Manages donor reporting processes, including impact reports and updates Donor Communications & Engagement Oversees development of donor-facing materials, including reports, letters, and impact communications Partners with Communications and program teams to gather content and articulate outcomes Ensures messaging aligns with institutional priorities and donor expectations Stewardship Operations & Tracking Maintains systems to track donor engagement, recognition, and reporting requirements Ensures fulfillment of donor agreements and reporting commitments Monitors timelines and workflows to ensure timely delivery of stewardship activities Program Evaluation & Continuous Improvement Tracks and analyzes stewardship effectiveness and donor retention trends Identifies opportunities to enhance donor experience and engagement strategies Oversees financial stewardship activities, including endowment reporting, donor fund stewardship, tax acknowledgment processes, and coordination with Finance to ensure accurate stewardship records and compliance with donor intent. What We’re Looking For (Competencies) Collaboration and Community : Builds strong relationships across Advancement, Finance, Communications, and other Museum teams to deliver a seamless donor experience and ensure stewardship commitments are met. Creativity and Innovation : Develops thoughtful and engaging stewardship strategies that strengthen donor relationships while continuously identifying opportunities to enhance recognition and engagement. Commitment to Excellence and Integrity : Produces accurate, high-quality donor communications and reporting with exceptional attention to detail while honoring donor intent and maintaining confidentiality. Empathy and Leadership : Leads and develops a collaborative team while fostering meaningful relationships with donors and colleagues through thoughtful communication and a service-oriented approach. Resilience and Adaptability : Balances multiple priorities in a changing environment, exercises sound judgment, and embraces new ideas and processes to strengthen the stewardship program. Alignment with Museum Values : Demonstrates a passion for the Museum's mission and is committed to creating meaningful donor experiences that inspire long-term engagement and support. Application Requirements: Ple…