Starbucks Supervisor (Full-Time) | InterContinental Miami Downtown

**About us:** As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. At InterContinental Hotels & Resorts® we want our guests to feel special, cosmopolitan and In the Know which means we need you to: - Be charming by being approachable, having confidence and showing respect. - Stay in the moment by understanding and anticipating guests’ needs, being attentive and taking ownership of getting things done. - Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special. A Shining Star Among Downtown Miami Hotels, the InterContinental Miami features the city's premier accommodations, convention, and meeting facilities. Overlooking sparkling Biscayne Bay, we provide a secure, inviting environment in a well-established area of the city. Priding ourselves on being **ONE GREAT TEAM** and honored as one of the **TOP WORKPLACES** of South Florida by the Sun Sentinel for the eight year. **Your day to day:** As a **Starbucks Supervisor**, you will Supervise the service and delivery of menu items in assigned restaurant ensuring a high level of quality and consistency. Adhere to federal, state and local regulations concerning health safety or other compliance requirements. ***DUTIES AND RESPONSIBILITIES:*** - Train and schedule employees to ensure proper coverage. Monitor performance and recommend corrective action. Alert management of potentially serious issues. - Respond in a prompt and professional manner to guest requests and complaints. Make appropriate service recovery gestures according to established guidelines in order to ensure total guest satisfaction. - Oversee cash handling and check/credit policies and procedures. - Inspect restaurant daily to ensure high quality food and food presentation and cleanliness. - Conduct pre-shift meetings to inform staff of daily events. Review daily specials. - Ensure side work duties are complete and tables are set before, during and after operating hours. - Promote teamwork and quality service through daily communication and coordination with other departments. - May routinely greet guests and serve food and beverage. - Perform other duties as assigned. ***Qualifications and Requirements:*** High school diploma or equivalent and one year food service experience in a full service restaurant or similar setting. Some college or supervisory experience preferred. This job requires ability to perform the following: - Carrying or lifting items weighing up to 50 pounds - Moving about the outlet(s) - Handling food objects and products - Bending, stooping, kneeling Other: - Communication skills are utilized a significant amount of time when interacting with customers and employees - Reading and writing abilities are utilized often when completing paperwork, scheduling, and giving and receiving instructions. - Mathematical skills, including basic math, cash handling, are utilized frequently. - Problem solving, reasoning, motivating, organizational and training abilities are used often. - Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local or state government agency. - May be required to work nights, weekends, and/or holidays. **Work Area: Assigned outlet and kitchen areas.** **What we offer:** We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401(k), and many other benefits to eligible employees. Additionally, hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself. IHG is…