​STARBUCKS ASSISTANT MANAGER

**STARBUCKS ASSISTANT****MANAGER** **Job Description** **Crafting the world’s finest coffee, one meaningful moment at a time** We believe in creating a warm and welcoming space where every cup of coffee sparks connection. As a coffeehouse leader, you don’t just run a business—you lead a team that creates moments of connection and joy. Every day provides an opportunity to lead with craft and heart, making your coffeehouse a place where your community feels welcome. **SUMMARY** Starbucks Assistant Managers ensure the outlet operates efficiently and profitably while maintaining reputation and great customer service. May coordinate a variety of activities for other related outlets, such as Room Service and Bar. Responsible for the business performance of the restaurant, as well as maintaining high standards of food, service, health and safety standards. Restaurant management combines strategic planning, shift organization, and some HR components of leading a team. **QUALIFICATIONS** - Exceptional customer service experience - Basic knowledge of the operation of computers. - Ability to communicate effectively with the public and other employees. - Ability to stand for entire shift and lift/push/pull 40lbs+ - Meet store operating policies and standards, including providing quality beverages and food products, cash handling and store safety and security, with or without reasonable accommodations - Twelve (12) months of experience in a position that required constant interacting with and fulfilling the requests of customers - Prepare and coach the preparation of food and beverages to standard recipes or customized for customers, including recipe changes such as temperature, quantity of ingredients or substituted ingredients - Twelve (12) months of experience delegating tasks to other employees and/or coordinating the tasks of six (6) or more employees - Preferred of Starbucks or Coffee House experience. - Read, write and speak English. - Food/Beverage Service Worker Permit - Ability to communicate effectively with the public and other employees. - Previous supervisory/management skills and experience. Knowledge of the Barista roles as set up by coffee house or Starbucks. - 3 years retail / customer service management experience or - 4+ years of US Military service - Strong organizational, interpersonal and problem solving skills - Entrepreneurial mentality with experience in a sales focused environment - Strong leadership skills and the ability to coach and mentor team partners with professional maturity - Properly implement new brand specials, seasonal menus & training schedules - Minimum High School or GED - Legal documentation establishing your identity and eligibility to be legally employed in the country in which you apply. - Ability to work full time (the work regularly demands in excess of 40 hours per week) including variable hours including early mornings, evenings, weekends and/ or holidays. **PERFORMANCE STANDARDS** CUSTOMER SERVICE: Maintain customer satisfaction as the driving philosophy of Starbucks. Personally demonstrate a commitment to customer service by inquiring about service quality and responding promptly to guest needs. Promptly handle guest complaints. Fill in for staff when necessary to ensure customer satisfaction. Ensure your staff, including all new hires, are trained to meet standards. Empower staff to deliver customer service by encouraging and rewarding responsive guest assistance. Level of service provided to guests in all outlets meets or exceeds customer expectations. Ensure that consistency of service and standards are met. Individuals responsible for working together to be the best moment in every customer’s day while delivering expertly crafted products. They bring the Starbucks Experience to life – for our customers and each other – while proudly wearing the green apron. FINANCIAL: Manage department within budget. Accurately forecast revenues/expenses. Assist in preparing annual departmental budg…