Stage 1 - Lead Family Services Specialist

**Crystal Stairs, Inc.** **Improving the Lives of Families through** *Child Care Services, Research, and Advocacy* * * * #### STAGE 1 - LEAD FAMILY SERVICES SPECIALIST **LOCATION: LOS ANGELES, CA 90056 (100% ONSITE)** **What we're looking for:** We are seeking to promote a Lead Family Services Specialist will assist the supervisor and manager in delivering programs and services available to eligible families under the California subsidized child care programs. In this important role, you will determine eligibility and process enrollment and the initial certification of families qualified for subsidized childcare. You will also monitor cases for program compliance, as well as conduct quality assurance reviews of client records and assist supervisors in identifying work flows and processes for improvement and efficiency. All duties and responsibilities are performed in accordance with pertinent contractual obligations and meet Agency, state and federal program requirements. ## EXPERIENCE, KNOWLEDGE, EDUCATION: - Bachelor of Science/Arts degree from an accredited university or equivalent. Related work experience in case management/human services/client/vendor management/child development may be substituted for college degree. - Minimum of two to three years experience working with families receiving subsidized childcare or other social support services. Previous supervisory experience preferred. - Must have knowledge of County, State and Federal provider (parent) contract requirements for Alternative Payment and Child Care Subsidy Programs. Demonstrated proficiency with GEARS, etc. ## DUTIES: 1. Determine eligibility, process family enrollment and complete the initial certification of families qualified for subsidized childcare within designated time frames. 2. Monitor cases for program compliance and ensure documentation is accurate, appropriate and complete. Authorize families for childcare services according to agency policies within the established timelines. 3. Conduct quality assurance reviews of client records. 4. Assist Supervisor in the formatting, researching and reconciliation of exception reports. 5. Assist Supervisor in identifying work flows and processes or any other areas for improvement, and help create solutions (e.g. improved processes, etc.) to gain efficiency and maximize quality of service. 6. Research and document complaints and monitor solutions. 7. Provide leadership role in special projects; organize activities and monitor progress. 8. Perform other duties as assigned by Supervisor. **Total Package of Benefits** - Medical/ Dental/ Vision - 95% paid by Crystal Stairs - 401k Matching Options - Flex Spending - Pre-paid Legal Services - Sick and Vacation Time - Paid Holidays and Winter Break - Opportunity for Growth and Development - Robust Learning Management System offering the following continuing education units: PDC, HRCI, CEU, CPE, PDU, SHRM Crystal Stairs, Inc. is committed to building and sustaining a diverse workforce and culture. As part of this commitment, Crystal Stairs, Inc. provides equal opportunity in all of our employment practices, including selection, hiring, promotion, transfer, and compensation, to all qualified applicants and employees without regard to race, color, medical condition as defined by state law, ancestry, religion, sex, national origin, age, marital status, sexual orientation, gender, ethnic group identification, mental or physical disability, pregnancy, childbirth and related medical conditions, or any other legally protected status. **Qualified applicants with arrest or conviction records will be considered for Employment in accordance** **with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.** **For more information about Crystal Stairs, please visit our website at:** [www.crystalstairs.org](http://www.crystalstairs.org/)