Staff Software Engineer, Subscription and Membership Platform

Hims & Hers is the leading health and wellness platform, on a mission to help the world feel great through the power of better health. We are redefining healthcare by putting the customer first and delivering access to care that is affordable, accessible, and personal, from diagnosis to treatment to delivery. No two people are the same, so we provide access to personalized care designed for results. By normalizing health & wellness challenges and innovating on their solutions, we’re making better health outcomes easier to achieve. Hims & Hers is a public company, traded on the NYSE under the ticker symbol “HIMS.” To learn more about the brand and offerings, you can visit hims.com/about http://hims.com/about and hims.com/how-it-works http://hims.com/how-it-works . For information on the company’s outstanding benefits, culture, and its talent-first flexible/remote work approach, see below and visit www.hims.com/careers-professionals http://www.hims.com/careers-professionals. ABOUT THE ROLE: Hims & Hers is on a mission to empower people to live healthier lives. We are looking for a Staff Software Engineer to join our Subscriptions and Membership Platform team. This team plays a critical role in achieving this by building cutting-edge web experiences that drive patient retention, engagement, and satisfaction. In this highly visible and impactful role, you'll directly influence key growth metrics and significantly shape how we activate and reactivate customers across our platform. YOU WILL: - Lead the design and architecture of scalable and performant backend solutions that meet product requirements and enhance the experience of our platform powers - Own the architecture of core subscription and membership systems, including billing correctness, lifecycle state management, plan changes, cancellations, and workflow orchestration across commerce, pharmacy, and fulfillment - Partner closely with engineering teams across commerce, clinical care, pharmacy, and fulfillment to drive cross-functional technical initiatives and ensure platform decisions scale across the organization - Provide mentorship on best practices, design patterns, and coding standards - Advocate for team technical needs within the broader engineering organization - Participate in product discovery and validation through prototypes and experiments - Partner with product and design to ensure platform capabilities support an intuitive end-to-end customer experience - Drive strategic technical decisions to improve security, scalability, and performance - Break down complex projects into actionable tasks - Establish and enforce consistent coding and testing standards - Initiate efforts to reduce technical debt and enhance workflow efficiency - Implement tools and processes for monitoring, incident response, and performance optimization - Implement analytics and monitoring to demonstrate how engineering solutions directly impact key customer activation and reactivation KPIs - Analyze metrics and user feedback to continuously improve the platform - Maintain thorough technical documentation - Conduct code reviews and facilitate knowledge-sharing initiatives YOU HAVE: - 8+ years of software engineering experience, with at least 2 years in a Staff Engineer or equivalent senior technical leadership role - Proven experience in building the platform infrastructure that drives patient retention, engagement, and satisfaction, preferably in a cloud environment (AWS) - Proficiency in back-end technologies (Spring, Java, Kotlin, PostgreSQL) - Demonstrated ability to optimize web service metrics (speed, reliability, etc.) - Experience with building workflows (Temporal), monitoring (Datadog), experimentation frameworks (Growthbook, Optimizely, etc.), CI/CD (CircleCI, GitHub actions), etc - Excellent problem-solving skills and the ability to think critically and strategically - Strong communication and collaboration skills, with the ability to work effectively across teams - Capable of…