Staff Software Engineer, Customer Experience

Who we are Metropolis is an artificial intelligence company that uses computer vision technology to enable frictionless, checkout-free experiences in the real world. Today, we are reimagining parking to enable millions of consumers to just "drive in and drive out." We envision a future where people transact in the real world with a speed, ease and convenience that is unparalleled, even online. Tomorrow, we will power checkout-free experiences anywhere you go to make the everyday experiences of living, working and playing remarkable — giving us back our most valuable asset, time. Who you are Metropolis is seeking a Staff Software Engineer to lead one of our Customer Experience application development teams through our next growth phase. In this role, you will drive the future of Metropolis products forward, shaping a vision that enables us to build top-notch customer experiences while providing strong technical thought leadership to shape an engineering-led culture. The ideal candidate possesses a product-oriented mindset and extreme curiosity to explore customer experiences, obsessively finding opportunities to make our technology frictionless, aligned with customer needs, and contributing to overall growth and profitability. This is a unique opportunity to realize a large business impact by building an end-to-end mobility platform that supports high-throughput locations, aviation, fleet management, and other use cases impacting the everyday experience of millions of people within a fast-paced, collaborative team environment that challenges the status quo. What you’ll do Formulate and implement a technical vision and roadmap that provides direction across the entire company Establish the technologies and best practices needed to achieve operational excellence in system reliability while enabling rapid experimentation and data-informed decisions Enable step-function improvements in developer experience and velocity through technology Coach engineers to bring out their best and actively drive the hiring of top talent Empower a collaborative environment where the best product and technical ideas are nurtured and come to life Create competitive advantages for our customers through their use of our global platform What we’re looking for 10+ years of experience building customer centric applications and products Demonstrate experience initiating and driving technical direction Design and deliver large-scale distributed systems and software products in high volume consumer facing applications Utilize extremely strong fundamental computer science skills and expert level knowledge of Scala, Java, or a related language Apply strong experience with data-intensive architectures Display a deep understanding of tradeoffs involved in release engineering and other processes Communicate complex information clearly and concisely to a variety of audiences through excellent written and verbal skills Collaborate successfully across functions while building customer solutions in B2C and B2B settings Work proficiently with our tech stack, including TypeScript, React, Scala, Java, MySQL, PostgreSQL, Snowflake, AWS, Git, GitHub, Copilot, Claude Code, and Datadog While not required, these are a plus Advanced degree in a technical field such as computer science Bring previous experience working inside innovative, high-growth environments Succeed in engineering situations characterized by high levels of ambiguity Lead the development of industry altering infrastructure Leverage AI technology to streamline engineering activities Our Stack: Languages + Frameworks: TypeScript, React, Scala (principally), Java (limited) Datastores: MySQL, PostgreSQL, Snowflake Cloud: AWS Version control: Git & GitHub AI Tooling: Copilot on GitHub and Claude Code Observability: Datadog 3 Days in Office: Metropolis values in-person collaboration to drive innovation, strengthen culture, and enhance the Member experience. Our corporate team members hold to our office-first mode…