Staff, Program Manager(CoupangEats Engineering)

Korean text follows English Company Introduction Coupang Eats is creating new experiences that make everyday life more convenient for customers by expanding its services beyond food delivery into grocery and retail shopping. Driven by a constant commitment to delivering a better customer experience, we continue to challenge ourselves and lead innovation across new services and categories. Coupang Eats empowers employees who create opportunities and deliver results by giving them greater roles and responsibilities. Here, you can turn your ideas into action, create even greater opportunities through your achievements, and experience the fulfillment of directly driving business growth. If you want to grow alongside experts in their respective fields and take on even greater challenges together, join Coupang Eats today. Role Overview We are seeking a highly motivated Program Manager(PM) to support the execution of strategic initiatives across Coupang Eats. Eats Engineering PMO sets the direction for our core products and services and serves as the hub that aligns teams around shared goals. To safeguard business continuity, vendor management, SLA and performance, incident escalation, and stakeholder communications to ensure consistent service quality. as well as lead project/program end to end delivery and enable timely, high‑quality delivery through planning and execution to bring critical business impact to Eats. What You Will Do Program/Project Delivery Support: lead project/program end to end delivery and enable timely, high‑quality delivery through planning and execution. Project/program Management framework:Define, implement, and continuously improve project/program framework , standards, and best practices. SLA and Performance Management: Align SLAs to SLOs, run periodic reviews, and track corrective actions for breaches. Incident & Stakeholder Communications: Operate severity‑based escalations and coordinate clear internal/external communications. Process & Operations Management: Use collaboration, documentation, and visualization tools to drive continuous improvement. Vendor Portfolio Operations: Maintain vendor inventory and tiering; keep standard artifacts current. Basic Qualifications Bachelor's degree in Business, Computer Science, Engineering, or a related field, or equivalent practical experience. 7+ years of experience in Program Management, Project Management, PMO, or related roles within technology-driven organizations. Strong understanding of project and program management methodologies, frameworks, and best practices. Experience managing complex cross-functional initiatives involving multiple stakeholder groups. Proficiency with project management and collaboration tools such as Jira and Confluence. Excellent communication, organizational, and stakeholder management skills. Fluent Korean and business-level English communication skills. Preferred Qualifications Experience in e-commerce, game, tech, or hyper-growth environments, or hands-on third-party security/risk work Experience using AI/automation tools (e.g., Windsurf, ChatGPT) to streamline reporting, documentation, and workflows Certifications such as PMP, PgMP, or Agile-related (PMI-ACP, CSM, SAFe) Recruitment Process and Others Recruitment Process Application Review - 1st Interview - 2nd Interview - Offer The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances. Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage. Details to Consider This job posting may be closed prior to the stated end date for application if all openings are filled. Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process. Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive pref…