Staff Product Manager

Our Mission Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable. Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down. We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on. Your Impact on our Mission Zocdoc’s most important asset is our people. As a Staff Product Manager on our consumer marketplace team, you’ll play a critical role in accelerating Zocdoc’s mission to change healthcare. You’ll help shape a future where patients can access their coverage easily, find in network care and be backed by Zocdoc In-network Guarantee You’ll enjoy this role if you are… Personally motivated by improving our healthcare system Are not afraid of the complexity of how the health insurance system works The kind of person who thrives in ambiguity and can always come up with “crawl/walk/run” solutions Serious about your work, but not about yourself. Let’s face it - the way things are going, you kind of need a sense of humor Your day to day is… Developing deep empathy and understanding of patient needs, pain points, and goals through research and collaboration with Design, Trust&Safety, Operations, Finance, UXR, and PMM teams Building a long-term vision and strategy aligned with company priorities Rolling up your sleeves to drive execution with deep complexity and at scale Driving impact through cross-functional collaboration, ensuring alignment between engineering, design, operations, and go-to-market partners You’ll be successful in this role if you have… 6+ years of experience in product management, ideally with B2C, marketplace and/or insurance products Strong communication and storytelling skills, both written and verbal A data-driven mindset and enthusiasm for analytical problem-solving with exceptional attention to detail A passion for telling stories with data and driving alignment through insights Experience with SQL, Redshift, Amplitude, Looker, or Salesforce is a plus An action-oriented attitude and roll-up-your-sleeves mentality Benefits: Flexible, hybrid work environment at our convenient Soho location Unlimited Vacation 100% paid employee health benefit options (including medical, dental, and vision) Commuter Benefits 401(k) with employer funded match Corporate wellness program with Wellhub Sabbatical leave (for employees with 5+ years of service) Competitive paid parental leave and fertility/family planning reimbursement Cell phone reimbursement Catered lunch everyday along with beverages and snacks Employee Resource Groups and ZocClubs to promote shared community and belonging Great Place to Work Certified Zocdoc is committed to fair and equitable compensation practices. Salary ranges are determined through alignment with market data. Base salary offered is determined by a number of factors including the candidate’s experience, qualifications, and skills. Certain positions are also eligible for variable pay and/or equity; your recruiter will discuss the full compensation package details. NYC Base Salary Range $200,0…