Staff Product Designer, Axon 911

Join Axon and be a Force for Good. At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other. Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter. About Axon 911 Axon 911 brings together Prepared and Carbyne under Axon. Together, we are creating the only platform that combines modern 911 infrastructure with an AI intelligence layer—helping public safety agencies move faster, make better decisions, and deliver better outcomes in the moments that matter most. 911 is the backbone of public safety, yet the professionals behind it have long been held back by outdated technology. Axon 911 is here to change that. Joining this team means more than taking a job—it means helping shape the future of emergency response and building a safer, more connected world. Your Impact As a Staff Product Designer at Prepared, you will own and shape the user experience across critical, high-impact products that power emergency response. This is a highly autonomous role where you’ll operate as a thought partner to Product and Engineering—deeply understanding customer workflows, driving product direction, and delivering exceptional design in complex, fast-moving environments. Your work will directly influence how 911 professionals operate in high-stakes situations, advancing our mission to ensure every emergency receives the best possible response. You’ll operate at the center of multiple critical product surfaces, bringing focus and prioritization in an environment where design resources are limited but impact is high. Success in this role comes from showing up—building deep, trust-based relationships with customers and teammates through consistent, high-touch collaboration. This is a hybrid role , with an expectation of four days per week in our Manhattan office. What You’ll Do Lead end-to-end design across multiple product areas, including both net-new (0→1) products and existing workflows Act as a strategic partner to Product Managers and Engineers—co-owning problem definition, not just executing on requirements Build deep relationships with customers (e.g., dispatchers, call takers), proactively engaging in interviews, shadowing, and usability testing Rapidly prototype and test ideas (including AI-assisted workflows) to validate solutions before engineering investment Create high-quality UX, interaction design, and polished UI that balances usability, speed, and real-world constraints Operate within the codebase and design system to ensure designs are implemented with high quality and consistency, partnering closely with engineering to bridge design and production Drive clarity in ambiguous problem spaces and identify opportunities across products to improve workflows and outcomes What You Bring 5+ years of product design experience, with demonstrated ownership of complex, end-to-end product work Proven ability to operate as a true partner to Product , influencing direction—not just executing tasks Strong track record of customer obsession —you proactively engage users, run your own research, and build deep empathy for workflows High level of initiative and work ethic —you proactively identify problems, test ideas, and drive work forward without waiting for direction Experience designing in ambiguous, fast-paced environments (startup or similar) Strong UX and interaction design skills, with solid visual design fundamentals (visual polish is important, but secondary to impact) Proven experience contributing to and extending design systems, including building components that drive consistency and scalability across a suite of products Demonst…