Staff Customer Success Manager

Our Purpose At SentinelOne, we are driven by a clear purpose: to give the advantage to those who secure our future. As AI reshapes how organizations build, operate, and innovate, the responsibility to protect them becomes more critical than ever. When you join SentinelOne, your work helps protect global enterprises, critical infrastructure, and the technologies shaping tomorrow. If you are motivated by meaningful challenges and want your impact to be real, measurable, and global, you will find purpose here. About Us SentinelOne is a company at the intersection of AI and security, pioneering a new operating model for cybersecurity. Our AI-native platform unifies protection across endpoint, cloud, identity, data, and AI systems to deliver autonomous detection and response with clarity and speed. By combining real-time analytics, intelligent automation, and a unified data foundation, we reduce noise, simplify complexity, and empower security teams to focus on what truly matters. Our teams are builders, problem-solvers, and innovators committed to shaping the future of security. If you are excited to solve hard problems alongside talented, mission-driven people, we invite you to help us build a safer future for humanity. What Are We Looking For? We’re looking for people who are relentlessly curious and committed to continuous learning. AI is reshaping every function across our business, and we enable every team member, regardless of role or level, to build fluency in AI tools and concepts. Those who thrive here actively seek out new solutions, experiment thoughtfully, and apply what they learn to drive better, faster, smarter outcomes. ***Candidates must be based in or willing to work Eastern Time zone hours*** As a Staff Strategic Customer Success Manager, you will be tasked with serving as a trusted strategic advisor and technical partner to our largest enterprise customers, guiding them from deployment through long-term adoption and business value realization. You will lead complex customer deployments, coordinate cross-functional implementation efforts, and help customers operationalize AI security across their environments. You'll partner with Security, IT, Product, Engineering, and Executive stakeholders to drive successful adoption and measurable business outcomes. What Will You Do? Primary responsibilities include: Own executive relationships across a portfolio of strategic enterprise customers, developing success plans aligned to business objectives and AI adoption goals. Lead complex customer onboarding and deployment projects from kickoff through production rollout, building implementation plans, timelines, and risk registers. Coordinate cross-functional teams — Product, Engineering, Professional Services, TAMs, Support, and Sales — to ensure successful execution and remove blockers. Conduct Executive Business Reviews, roadmap discussions, health assessments, and strategic planning sessions to drive adoption, retention, and expansion. Partner with Product and Engineering to relay customer feedback, and maintain accurate customer health, deployment, and risk data in Salesforce and CS platforms. What Skills and Knowledge Will You Bring? Ideal candidates will have: 3-5 years of Customer Success, Technical Account Management, Professional Services, Solutions Engineering, or Technical Program Management experience supporting enterprise customers. Demonstrated experience leading complex enterprise software deployments or implementation projects. Strong project management skills across multiple workstreams, timelines, dependencies, and executive communications. Experience partnering with Security, IT, Infrastructure, Engineering, or DevOps teams, with a solid understanding of SaaS deployment methodologies. Excellent communication and presentation skills, including experience presenting to executive leadership; enterprise security or AI governance experience is a plus. Why SentinelOne? AI is redefining how the world operates a…