Sr. Warranty Specialist

Here at Scout Motors, we're carrying forward the heritage of one of the most iconic American vehicles in history. A vehicle dating back to 1960. One that forged the path for future generations of rugged SUVs and trucks and will do so once again. But Scout is more than just a brand, it’s a legacy steeped in a culture of exploration, caretaking, and hard work. The Scout brand is all about respect. Respect for the past and the future by taking an iconic American brand that hasn’t been around for a while, electrifying it, digitizing it, and loading it with American innovation. Respect for communities by creating a company that stands for its people and its customers. Respect for both work and play, with vehicles that are equally at home at a camp site, a job site, or on a Tuesday commute. And respect for our customers by developing two powertrains that meet their requirements — an all-electric powertrain as well as the Harvester™ range extender powertrain which includes a built-in gas-powered generator with an estimated 500 miles of combined range. At Scout Motors, we empower our talented, inclusive, and entrepreneurial teams to innovate. What makes a Scout employee? Someone who is a visionary and a leader, who seeks new paths and shares lessons learned. A knowledgeable doer who collaborates across the company to build better. A go-getter with unrivaled passion. Join us at Scout Motors and be part of shaping the future of transportation. If you're ready to drive change and make history, apply now! What you’ll do Become part of an iconic brand that is set to revolutionize the electric pick-up truck & rugged SUV marketplace by achieving the following: Ensure accurate and consistent establishment of end-to-end warranty processes, from claim submission through validation, adjudication, and closure. Responsible for the development, refinement, and deployment of warranty policies, procedures, and guidelines. Ensure policies are clearly defined, documented, and effectively communicated across all stakeholders. Identify gaps, ambiguities, or inconsistencies in existing policies and drive clarifications and improvements. Partner with cross-functional teams to ensure warranty policies align with product design, service procedures, and customer commitments. Identify deviations from standard procedures and implement corrective actions and training. Ensure compliance with internal standards, legal requirements, and regulatory expectations. Drive continuous improvement initiatives focused on simplification, standardization, and accuracy in claims handling. Translate operational insights into process updates, policy enhancements, or training needs. Collaborate closely with Service, Engineering, Quality, and IT to ensure alignment between process design and operational execution. Provide business input for system rules, validation logic, and workflows based on operational needs. Location & Travel Expectations : This role may be based out of the Scout Motors corporate headquarters in Charlotte, NC . This role requires 4-5 days per week in the office, with regular in-person meetings and events. Applicants should expect that the role will require the ability to convene with Scout colleagues in person and travel to participate in events on behalf of the company from time to time. Travel : t he role requires regular attendance at meetings and events in other Scout locations, such as, Columbia SC, Novi MI , and Fremont, CA. Domestic and international travel is expected for approximately 10% of working days, with potentially more frequent international travel for training and coordination during the first two years. What you’ll bring We expect all Scout employees to have integrity, curiosity, resourcefulness, and strive to exhibit a positive attitude, as well as a growth mindset. You’ll be comfortable with change and flexible in a fast-paced, high-growth environment. You’ll take a collaborative approach to achieve ambitious goals. Here's what else you'…