Sr Tech Supp Professional

As a Sr Tech Supp Professional here at Honeywell, you will lead global IT support operations, define strategies for world-class service, and drive innovation. Your leadership will enhance customer experience and influence cross-functional teams.You will report directly to our [Title] and you’ll work out of our [City, State] location on a [Hybrid, On-site, Remote] work schedule. ### Responsibilities Key accountability: - Directly liaise with customers and business users to analyze requirements for solutions and technology in a manner that promotes customer satisfaction - Provide ongoing ICT support, such as IT network and system, for the operations team to align with strategic objectives for digital transformation and ensure seamless technology integration - Share ICT trends and industry best practices with other professionals and customers to promote continuous improvement - Lead the planning and execution of Connected Service projects, ensuring alignment with strategic objectives and customer requirements - Investigate and analyze on building trend data, identify issues, and work to provide solutions for our customers’ challenges using Connected Services, such as Forge, BPS, and other relevant technologies. - Deliver proactive and measurable outcomes for our customers by focusing on performance enhancement and customer engagement through Connected Services. - Adapt to flexible task scheduling and conduct daily reviews of customer sites to ensure effective service delivery and satisfaction ### Qualifications Requirements: - Solid hands-on experience in IT systems and networking, including support and troubleshooting with a Microsoft server environment, TCP/IP networking, hands-on switch and firewall configuration, and cloud applications connections - Understanding of cybersecurity risks and their mitigation strategies - Knowledge of IT service management methodologies (such as ITIL) and relevant processes - Basic understanding of Internet of Things (IoT), Big Data, cloud technology, and mobile applications - Familiarity with Building Management Systems (BMS) is preferred - Ability to support project scope of work and conduct capacity planning - Effective communication skills and the ability to understand and convey information clearly - Fluent in English, Mandarin, and Cantonese is required Qualifications: - Bachelor Degree or above in Business or Information Technology, or Computer Science or related discipline - Minimum of 5 years’ experience in project management, recommended in network infrastructure, system and network administration or IT security management ### About the Company Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments – powered by our Honeywell Forge software – that help make the world smarter, safer and more sustainable.