Sr Strategy & Operations Manager, Customer Marketing

## The Opportunity Join Adobe as the Strategy & Operations Partner to the Sr. Director/Director of Customer Group Marketing and contribute to a world-class marketing organization! We are seeking an ambitious individual to guide our customer marketing initiatives with proven skills and an outstanding track record. You'll be part of a team that values inclusion, collaboration, and outstanding performance. Take charge of our customer marketing strategy and operations, driving the rhythm behind a high-performing marketing organization. This outstanding role requires aligning priorities, surfacing risks, and ensuring clarity and precision in our portfolio. You'll be the connective tissue across the organization, bringing structure to complexity and determining what matters most. ## What You’ll Do - Steward the operating rhythm of the customer group, ensuring forums exist, run well, and produce decisions - Prepare the Sr. Director/Director of Customer Group Marketing for key meetings and leadership forums - Maintain and evolve governance models, ensuring roles and workflows are clear - Act as the operational point of contact for cross-functional teams - Support the quarterly planning process for the customer segment - Maintain a portfolio-wide view of all workstreams and planning horizons - Track the health of key planning deliverables, risks, and interdependencies - Aggregate and synthesize performance signals, data, and insights into a coherent view - Identify patterns, gaps, and risks, translating them into clear recommendations - Maintain portfolio-level insight into the marketing budget, tracking allocation against strategic priorities - Liaise with Finance and Agency Ops for compliance, accurate forecasting, and timely resolution of funding issues ## What You Need to Succeed - 7+ years’ experience in business operations, marketing operations, or program management - Proven experience in large, matrixed organizations with cross-functional teams - Strong communication and influence skills, comfortable managing up, across, and down **About Adobe** Adobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalized customer experiences. Adobe’s industry-leading offerings including Adobe Acrobat Studio, Adobe Express, Adobe Firefly, Creative Cloud, Adobe Experience Platform, Adobe Experience Manager, and GenStudio enable people and businesses to turn ideas into impact, powered by AI and driven by human ingenuity. Our 30,000+ employees worldwide are creating the future and raising the bar as we drive the next decade of growth. We’re on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact. At Adobe, we believe that great ideas can come from anywhere in the organization. The next big idea could be yours. **Let’s Adobe together** At Adobe, we believe in creating a company culture where all employees are empowered to make an impact. Learn more about Adobe life, including our [values and culture](https://www.adobe.com/adobe-for-all.html#:~:text=and%20culture.-,Our%20company%20values.,-As%20we%20look), [focus on people, purpose and community](https://www.adobe.com/corporate-responsibility.html), [Adobe for All](https://www.adobe.com/diversity.html), comprehensive [benefits programs](https://benefits.adobe.com/), the [stories we tell](https://blog.adobe.com/), the [customers](https://blog.adobe.com/en/topics/customer-stories) we serve, and how you can help us advance our mission of empowering everyone to create. Adobe is proud to be an [Equal Employment Opportunity](https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other protected characteristic. [Learn more.](https://www.…