Sr. Software Engineer I

OVERVIEW SuperDial is hiring a Senior Software Engineer I to help build the systems behind our AI-driven healthcare products. Our voice and LLM-powered solutions help healthcare organizations reduce administrative burden, improve revenue cycle workflows, and operate more efficiently at scale. We recently closed our Series B and are entering an exciting stage of product development. Our Engineering and Product teams are building new capabilities across AI agent performance, workflow automation, customer integrations, and cloud-native infrastructure. This is a strong opportunity for an engineer who wants to work with modern technology, solve complex real-world problems, and contribute directly to the next generation of healthcare infrastructure. ABOUT THE ROLE As a Senior Software Engineer I, you will be a member of the Engineering team and work closely with Product Management to turn customer needs and product goals into reliable software. You will own well-scoped engineering projects from design through delivery, contribute to technical discussions, and help ship high-quality product and platform improvements. This role is a senior individual contributor role for someone who can operate independently, make sound implementation decisions, communicate clearly, and deliver with strong follow-through. It is not a Staff or Tech Lead role, but it requires more than task execution; we are looking for someone who brings ownership, judgment, and product awareness to their work. WHAT YOU’LL DO - Design, build, test, and maintain backend services that support AI-powered healthcare workflows. - Build scalable APIs, data systems, integrations, and platform components for SuperDial’s voice and automation products. - Partner closely with Product Management to clarify requirements, shape implementation plans, and connect technical work to customer impact. - Develop and operate backend systems in a modern, GCP-based cloud environment. - Write clean, reliable, maintainable code with attention to testing, observability, performance, and security. - Debug production issues, identify root causes, and improve system reliability and quality. - Participate in code reviews, technical discussions, and design reviews with engineering teammates. - Collaborate with frontend, infrastructure, machine learning, product, and operations teams to ship end-to-end product improvements. - Help improve internal engineering practices, tooling, documentation, and developer experience as the team scales. - Build with awareness of HIPAA-sensitive data, compliance needs, and data integrity across healthcare workflows. ABOUT YOU - You have 3+ years of professional software engineering experience, ideally in backend, platform, or full-stack product development. - You have strong programming skills in Python. - You have experience building and maintaining production backend services, APIs, and distributed systems. - You are comfortable working with RESTful or gRPC APIs and service-oriented or microservices architectures. - You have hands-on experience with cloud infrastructure; GCP experience is strongly preferred. - You have experience with relational and/or NoSQL databases such as Postgres, Redis, or DynamoDB. - You are familiar with containerized environments such as Docker and Kubernetes. - You have exposure to infrastructure-as-code tools such as Terraform, or you are excited to deepen that experience. - You have strong debugging skills and are comfortable operating production systems. - You bring systems thinking and a bias toward building reliable, maintainable services. - You can independently own well-scoped projects while partnering effectively with senior engineers on more complex technical decisions. - You communicate clearly and work well with Product Management and cross-functional partners. - You are curious about AI, voice technology, automation, healthcare infrastructure, and revenue cycle management. - You bring high ownership, low ego, and a bias toward…