Sr. Property Manager

Project FIND’s mission is to provide low- and moderate-income and homeless older adults with the services and support they need to enrich their lives and live independently. Today Project FIND operates three supportive housing residences that are home to about 600 people and four senior centers with over 3,000 members. Our members and residents range from the healthy and active to the frail and homebound to the homeless. For all these men and women, Project FIND is a critical resource, providing housing, meals, and programs that help individuals navigate the challenges of aging by encouraging community engagement and healthy living. Please visit our website at: https://www.projectfind.org. Job Summary: Reporting to and supervised by the Director of Real Estate, the Sr. Property Manager oversees daily property management at the Woodstock Hotel and provides administrative and operational support across Project FIND’s housing portfolio. The position manages leasing, rent collection, tenant concerns, work orders, violations, compliance, unit turnovers, and building operations; supervises the Assistant Property Manager, Front Desk staff, and Housekeeping staff; assists with and maintains efficient agency-wide property-management workflows; trains property staff; prepares required reports; and serves as the designated substitute for the Director of Real Estate when needed. General Responsibilities: Woodstock Property Management Responsibilities: - Oversee Woodstock Hotel operations, including leasing, unit turnovers, rent collection, arrears, tenant concerns, work orders, inspections, violations, and regulatory compliance. - Maintain accurate and audit-ready tenant and applicant files, rent rolls, ledgers, subsidy records, waitlists, lease renewals, certifications, and notices in Yardi and related systems. - Manage lease-up and eligibility for supportive, rent-stabilized, SRO, and other regulated housing, including applicant outreach, screenings, income verification, lease execution, and move-ins. - Administer Section 8, CityFHEPS, SCRIE, recertifications, rent adjustments, and other subsidy requirements in coordination with Finance and outside agencies. - Monitor vacancies and coordinate unit preparation and leasing to support a vacancy rate of 5% or lower. - Coordinate with Social Services, Facilities, and Finance on tenant complaints, arrears, hoarding, repairs, lease issues, life-safety concerns, and housing stability. - Communicate with tenants through Blooming Health and traditional methods and participate in tenant and biweekly Social Services meetings. Supervisory Responsibilities: - Supervise, schedule, train, coach, and evaluate the Assistant Property Manager, Front Desk staff, and Housekeeping staff, ensuring appropriate coverage and assignment of duties. - Ensure compliance with agency policies, safety procedures, documentation standards, customer-service expectations, and established property-management practices. - Monitor front-desk access and incident procedures, housekeeping quality and sanitation, and the Assistant Property Manager’s leasing, rent, file, and compliance responsibilities. - Review schedules, attendance, timesheets, leave, and performance matters with the Director of Real Estate and Human Resources and cross-train staff for operational continuity. Agency-Wide Property Operations and Administration: - Assist with developing and maintaining standardized property-management workflows, procedures, forms, checklists, dashboards, and operating manuals for leasing, rent collection, tenant files, work orders, violations, vacancies, inspections, and reporting. - Assist with monitoring the agency property-management hotline, routing concerns to the appropriate staff, and tracking follow-up and resolution. - Assist with apartment and building registrations and related filings with the New York State Division of Housing and Community Renewal (DHCR). - Train and support property staff in Yardi, SiteCompli, JotFor…