Sr. Program Manager, Supply Chain, GEMS, NA Startup

Amazon Global Engineering Services (GES) is seeking a strategic, results-driven, and customer-obsessed Senior Program Manager to lead and scale the ordering function for new build infrastructure and expansion/retrofit projects within our Global Engineering Materials and Sustainability (GEMS) Organization. This individual will define and drive the long-term vision for ordering operations, building scalable processes, leveraging AI and automation to gain efficiencies, and influencing cross-functional senior leadership to deliver outcomes across a portfolio of 450+ projects valued at $5B+. This role requires a leader who thrives in high-ambiguity environments, can independently identify and solve systemic problems, and drives organizational-level improvements that raise the bar for the broader business. The ideal candidate will balance strategic thinking with hands-on execution, operating as both an architect of scalable systems and a trusted advisor to senior stakeholders. This is an office-based role requiring regular presence at a corporate location, with up to 10% nationwide travel as needed. Candidates should either live near or be willing to relocate within a reasonable commuting distance of the office. Relocation assistance may be provided. Key job responsibilities Strategic Leadership & Scaling • Define and own the multi-year roadmap for the ordering function, identifying opportunities to scale operations, reduce cycle times, and improve quality across the portfolio. • Design and implement scalable frameworks, mechanisms, and standard operating procedures that enable the team to absorb significant growth without proportional headcount increases. • Identify and drive adoption of AI, machine learning, and automation solutions to transform manual workflows into intelligent, self-service systems that deliver measurable efficiency gains. Process Excellence & Innovation • Lead end-to-end process re-engineering initiatives across the ordering lifecycle, establishing robust mechanisms that eliminate defects, reduce variance, and improve compliance with procurement standards. • Develop and own KPIs and metrics frameworks that provide visibility into ordering health, catalog accuracy, purchase order issuance quality, and inventory receiving optimization. • Conduct deep-dive analyses on systemic issues, identify root causes, and implement solutions that have broad organizational impact beyond the immediate team. Cross-Functional Influence & Stakeholder Management • Influence senior leadership across multiple organizations (Finance, Launch, GPO, etc.) to align on standards, secure resources, and drive adoption of ordering best practices. • Own executive-level communication including Monthly Business Reviews, presenting strategic insights, risk assessments, and recommendations that shape investment decisions. • Partner with technical teams to define requirements for system enhancements, tool development, and integration opportunities that improve the end-to-end procurement ecosystem. People Development & Peer Coaching • Actively coach and develop peers and junior team members through 1:1s, skill-building sessions, and real-time feedback, raising the performance bar across the team. • Serve as a force multiplier by identifying growth opportunities for others, and creating structured mentorship pathways that accelerate career development. • Foster a culture of psychological safety and continuous learning where team members lean on each other's strengths, share knowledge openly, and hold each other accountable to high standards. Operational Excellence & Team Enablement • Establish and maintain service level agreements (SLAs) with internal customers, implementing proactive monitoring and escalation mechanisms that ensure consistent delivery. • Create comprehensive training programs and knowledge management systems that enable rapid onboarding and reduce single-threaded dependencies. • Drive a continuous improvement culture by establishin…