Sr. Product Manager – ArcGIS Online

Overview Organizations use ArcGIS Online to publish, share, and collaborate with maps, apps, data, and services at scale - and they expect reliability and performance. As a Senior Product Manager on the ArcGIS Online team, you will help us scale by strengthening the governance, process, and coordination that align us with stakeholders, connected to customers and colleagues, and able to deliver enhancements and new features end to end. Your focus is to build operating mechanisms that turn market signals, customer insights, and ideas into clear, collaborative decisions that are documented and executed. By making opportunity framing, prioritization, and communication more consistent, you will help the team move faster, improve roadmap confidence, and ensure the customer voice is represented. This role is based in Redlands and is a hands-on individual contributor position. You will partner closely with product development leads, engineering, program management, marketing, sales, support, and other stakeholders to drive clarity in ambiguous areas and keep initiatives aligned on scope and intent. Responsibilities Collectively, the following responsibilities focus on improving idea intake and decision clarity, coordinating cross‑cutting requirements, representing consistent customer priorities, turning usage data into decision‑ready insight, and aligning PM, development, and marketing teams as ArcGIS Online continues to scale. Own idea intake and backlog governance (triage, evaluation, prioritization, and clear decisions/ownership) Improve decision quality by clarifying problems, success criteria, dependencies, and tradeoffs before delivery Coordinate cross-team requirements and priorities, aligning PM, engineering, and go-to-market partners on scope and sequencing Provide regular, decision-ready updates on adoption, trends, risks, and cross-team impacts to keep stakeholders aligned Establish scalable operating rhythms and lightweight templates that improve intake, planning, and consistent decision documentation Represent customer themes in cross-feature planning and ensure they are reflected in priorities and roadmaps Use analytics and telemetry to identify key patterns, gaps, and opportunities, and share insights to guide product decisions Requirements 5+ years in product, program, or technical project management for software products Experience building and running product operating rhythms (intake/triage, backlog governance, prioritization, planning cadences, decision documentation) Proven ability to align cross-functional partners (PM, engineering, UX, marketing, sales, support) and coordinate work that spans teams and subsystems Strong analytical skills; able to synthesize customer feedback and usage data into decision-ready insights Skilled at problem framing (goals, success measures, scope) and facilitating decisions by communicating tradeoffs and driving accountability Excellent written and verbal communication, including clear documentation and executive-ready synthesis Comfortable in dynamic environments with shifting priorities and multiple concurrent initiatives Willingness to travel 10–20% (customer sites, conferences, and strategic meetings) Bachelor’s degree in geography/GIS, computer science, information systems, business, or a related field Recommended Qualifications Master’s degree (MBA or STEM) Experience with ArcGIS Online, ArcGIS Enterprise, or similar GIS/web platforms Product analytics/telemetry experience (events, dashboards, and usage analysis at scale) Familiarity with Pragmatic Framework (or similar) for discovery, assessment, and building roadmaps Platform PM experience for SaaS products (multi-tenant, identity/admin, collaboration, dependencies) Relevant certification (Pragmatic, PMI, ACMP, or equivalent) #LI-DV2 #LI-onsite Total Rewards Esri’s competitive total rewards strategy includes industry-leading health and welfare benefits: medical, dental, vision, basic and supplemental life insurance for empl…