Sr. Power Platform Support Engineer

Summary The Power Platform Support Engineer keeps the production Power Platform estate — Power Apps, Power Automate, Power Pages, and Dataverse — healthy, available, and trusted, inside a governed Center of Excellence (CoE) that the hiring manager chairs. This is an operations and support role, not a net-new build role. We need someone who can triage and resolve incidents and service requests against SLA, diagnose why a flow failed or an app broke, untangle authentication and connection issues, monitor platform health before users feel the impact, and support 50+ developers and citizen builders — all while keeping the environment from drifting into technical debt. Responsibilities • Triage, investigate, and resolve incidents (INC) and service requests (REQ) for Power Apps, Power Automate, Power Pages, and Dataverse within agreed SLA targets • Diagnose and fix Power Automate flow failures — expired OAuth tokens, broken connection references, throttling and API limits, malformed inputs, and gaps in error handling — and restore service quickly • Troubleshoot Canvas and Model-Driven app issues: delegation warnings, slow load times, data and permission errors, and browser/mobile client behavior • Monitor platform health through CoE Starter Kit analytics — proactively surfacing failing flows, orphaned apps, over-privileged connections, and capacity risks before they become incidents • Manage connections, connection references, and service account / authentication issues, coordinating with Security when OAuth or DLP controls are involved • Handle environment and access operations: access requests, environment provisioning requests, and DLP exception handling within CoE governance • Serve as first-line technical support for citizen developers — unblocking them, routing them through the CoE intake pipeline, and escalating without taking the build away from them • Perform bug fixes and minor enhancements to existing apps and flows, deploying changes through the established ALM pipeline (Dev > Test > Prod) rather than editing directly in production • Troubleshoot Power BI operational issues — dataset refresh failures, gateway connectivity, and row-level security problems • Maintain the knowledge base: known-error articles, troubleshooting runbooks, and end-user self-help documentation • Participate in root cause analysis and problem management — turning repeat incidents into permanent fixes — and escalate to developers or architects when an issue requires solution redesign Requirements • 3+ years supporting or administering Power Platform in a production enterprise environment — not personal projects or trial tenants • Strong troubleshooting instincts: can read a flow’s run history, interpret error messages, reproduce an issue, and isolate root cause instead of guessing • Power Automate support depth: authentication and OAuth token issues, connection references, throttling and API limits, retry behavior, and reading failed run outputs • Canvas and Model-Driven app troubleshooting: delegation, performance, security roles, and data/permission diagnosis • Dataverse support: security roles, table and column permissions, business rule behavior, and data integrity issues • CoE Starter Kit familiarity for monitoring and analytics — able to use it to find problems, not just read about it • DLP policy awareness: understands how connector classification causes solutions to break, and how to work within policy rather than around it • SharePoint Online as a data source and integration target: lists, document libraries, and known performance limits • ITSM discipline: comfortable working an incident/request/problem queue against SLAs, documenting tickets clearly, and communicating status to end users and stakeholders • Clear written communication for non-technical users and for knowledge-base articles • Able to give and receive substantive reviews without defensive friction STRONGLY PREFERRED • Microsoft PL-200 (Functional Consultant) or PL-100 certi…