Sr. Manager - Client Implementation

About LearnLux LearnLux is the leading provider of workplace financial wellbeing, blending fiduciary digital planning with access to one-on-one guidance from Certified Financial Planner™️professionals. Our award-winning program helps employees navigate critical financial decisions from budgeting and benefits elections to equity compensation, home buying, and retirement so they can feel confident about their money and focused at work. Advanced reporting helps our partners understand impact, driving outcomes like reduced financial stress, increased productivity, and improved retention. We’re building LearnLux with intention. We move quickly, operate with a high bar for quality, and value people who take ownership of their work. If you’re energized by solving new problems, taking accountability, and pushing yourself to do your best work every day, you’ll find this a rewarding environment. We’re a venture-backed company that has raised over $35M to date and is supported by experienced investors and long-term partners. We’re a growth-focused business building for scale, and we’re excited by the opportunities and challenges that come with that journey. The Role At LearnLux, first impressions aren't just important — they set the tone for a client relationship that can last years. We're looking for a Sr. Manager, Client Implementations, who thrives on turning “we just signed a contract” into “this is the smoothest launch we've ever had." You will partner with Sales to understand and help to shape a deal before it is even signed. Once the ink dries on a signed contract, you become the face of LearnLux for a portfolio of employer clients; building trust with HR and Benefits leaders, orchestrating flawless global rollouts, and setting the stage for a program employees genuinely love using. You won’t deliver alone and are backed by a team of LearnLux professionals across marketing, Client Success, Engineering/Development, Product and Tech so we ensure we meet our client’s needs. If you get a thrill from organized chaos, love owning a room (virtual or otherwise), and want your fingerprints on how a fast-growing company scales its implementation program, keep reading. What you’ll do Launch clients like a pro. Be the go-to person guiding US and global clients from pre-contract to confident go-live. You will build and evolve the playbooks, tools, and workflows that make onboarding feel effortless — for clients and for your future teammates. Run the project, not just the checklist. You own this program. Kickoff calls, SSO and eligibility file setup, platform configurations, milestone tracking, client task management and communication. The Client Success Manager who will own the account after launch will be alongside you so that they have the context necessary for a smooth transition. Be the advisor clients actually want on speed dial. Help HR and Benefits leaders keep track of their action items and collaborate to build engagement and communication strategies that drive utilization after the program launches. You will partner to design campaigns, coordinate webinars, and show up (sometimes physically) to get employees genuinely excited about their benefit. Organization. There will be multiple programs at different stages of implementation across many clients happening simultaneously. It is critical that everyone (including the client) knows where the program is at all times and what is coming next. Collaborate widely. Work shoulder-to-shoulder with our clients, Client Success, Product, Marketing, Engineering and our Financial Planning teams to make sure client needs never get lost in translation. You should bring 7+ years with hands on implementation experience bonus points if it had lead global implementations and you did it at a high-growth or startup environment where you had to build the plane while flying it Real experience in the employee benefits industry A track record of managing global client relationships with the cultural fluency…