Sr. Fiscal Mgr./ Utility Finance Manager

**Work, Serve, Thrive. With the City of Durham** Advance in your career while making a real difference in the community you serve. Hiring Range: $99,547.00 - $129,422.00 Work Day/Hours: 8:00 a.m. - 4:30 p.m. The City of Durham’s Department of Water Management wants YOU to join our team of more than 380 talented and dedicated employees that provide critical water, sewer and billing services for Durham’s 330,000 plus residents. Not only do we deliver the Best Tasting Water in the state to our customers each day, but we also make sure that the wastewater leaving our facilities is carefully treated to protect the environment. The City of Durham The City of Durham scores consistently above national averages for city-provided services, with resident satisfaction rates and external benchmarks (like WalletHub ranking it the 17th Best-Run City in the US). If you have a passion for providing excellent customer service, join our team and lend your expertise to **lead** the Department of Water Management’s Finance/Customer Billing Team. Water Management is seeking a high-performing professional with attention to detail and a commitment to excellent customer service. The Senior Fiscal Manager will report to the Assistant Director and lead teams that manage billing, cashiering, customer service, and financial support for the utility, organized under the Customer Billing Services/Utility Finance Division. They will ensure that the department remains fiscally accountable and consistent with policy and practices, while at the same time seeking opportunities to improve customer service in a more efficient manner. The Senior Fiscal Manager will be responsible for making interpretive decisions to best execute the goals and priorities of Durham Water Management and the City, setting supporting goals and priorities for the teams that they manage. They will make the best use of existing resources, while seeking and developing opportunities to leverage new technology, to advance the work of the Division. Successful candidates will demonstrate their ability to think and act strategically, motivate professional teams, provide oversight and ensure continuity, innovate, facilitate an inclusive work environment, and provide excellent customer service. - Oversees daily operations and directs workflow for Division; supervises staff, including planning, assigning, and evaluating work; training and coaching staff; plans, prioritizes, and manages programs, projects, and operations; develops and implements financial controls and policies and procedures; convenes and facilitates meetings; and ensures compliance with applicable regulations, policies, and procedures. - Plans and coordinates the preparation of, and prepares, maintains, reviews, and/or submits policy, operational, financial, analytical, economic, legal, annual, and related reports, records, contracts, bid documents, plans, agenda items, and other documents; oversees the preparation of correspondence; maintains databases and online systems; manages the research, compilation, and/or reconciliation of information; manages, directs and reviews the preparation of complex financial analyses; and develops and makes recommendations. - Prepares and manages budgets; monitors and approves expenditures; evaluates work unit needs; researches and analyzes data; prepares and/or reviews cost estimates and forecasts; and allocates resources to applicable programs and projects. - Responds to escalated customer service concerns; anticipates customer needs and manages the policies, procedures, and personnel needed to meet those needs. Represents customer service and financial accountability to executive level discussions and decision-making. - Oversees the department’s procurement process; researches and evaluates program, project, and department needs; participates in, and/or conducts negotiations; and develops and implements purchasing guidelines and approves purchasing recommendations. - Coordinates with, and/or se…