Sr Field Service Supervisor - Herndon, VA

As a Sr Field Service Supervisor here at Honeywell, you will lead a team of field service professionals, overseeing installation, maintenance, and repair of Honeywell products, driving customer satisfaction and operational efficiency. As a **Sr Field Service Supervisor** here at Honeywell, you will apply your leadership skills to drive team performance and customer service delivery levels. You will ensure engagement in new opportunities for market penetration, team deployment and sales growth through close collaboration with the dedicated account manager. You will liaise with multiple factions to help prevent and resolve customer problems and explore additional revenue-generating opportunities. You will drive and improve reporting procedures and collaborate with the district Senior FSS on financial results, targets and budgets. You will lead quick and effective closure of any improvement opportunities. You will define team expectations and communicate those to stakeholders. You will act as mentor to train and develop future leaders. ### Responsibilities **KEY RESPONSIBILITIES** - Supervise team activities and performance while maintaining hands on delivery activities - Develop team and team members - Identify opportunities for operational improvement through performance and business growth - Assign and supervise service, spot and project work - Collect, reconcile and report operational metrics to the SFSS and the customer liaison ### Qualifications **YOU MUST HAVE** - 5 years or more of hands-on experience with technical troubleshooting and field service processes, providing guidance and support to field technicians to resolve complex service issues. - 3 years of experience managing service schedules, performance metrics (KPIs), and customer satisfaction initiatives, with demonstrated success in meeting service-level objectives. - 3 years of experience utilizing field service management software and reporting tools to improve operational efficiency, resource utilization, and performance tracking. - Must be US Citizen **WE VALUE** - 1-3 years of experience in a leadership role within field service management, overseeing service operations, workforce planning, and team performance. - Technical certificate in Electrical, Controls, or IT, or 5+ years of experience in HVAC, fire alarm, building automation, and/or security systems. - Bachelor’s degree in Engineering or a related technical field preferred. - Experience leading field service teams and driving operational improvements. - Previous sales, customer success, or account management experience. - Ability to influence and collaborate effectively across all levels of the organization. - Demonstrated success in leading, coaching, and developing technical teams. - Strong problem-solving skills and ability to apply established standards and best practices. - Knowledge of safety regulations and compliance requirements relevant to field service operations. - US Government Security Clearance **ABOUT HONEYWELL** Honeywell International Inc. (Nasdaq: HON) invents and commercializes technologies that address some of the world's most critical challenges around energy, safety, security, productivity, and global urbanization. We are a leading software-industrial company committed to introducing state of the art technology solutions to improve efficiency, productivity, sustainability, and safety in high growth businesses in broad-based, attractive industrial end markets. Our products and solutions enable a safer, more comfortable, and more productive world, enhancing the quality of life of people around the globe. [Learn more](https://www.honeywell.com/us/en) **THE BUSINESS UNIT** Honeywell Building Automation (BA) is a global provider of products, software, solutions, and technologies that enable building owners and occupants to ensure their facilities are safe, energy efficient, sustainable, and productive. BA products and services include advanced software applications for building cont…