Sr. Director Strategic Client Relations

The Sr. Director of Strategic Client Relations is a position with global responsibility and accountability for assigned clients within the Strategic Account Program. Responsible for business plan proposal and support, execution of approved business plans, identifying growth opportunities, relationship-building and maintenance, process improvements and tracking results – activities resulting in high client satisfaction, efficient and effective service delivery and maximum account profitability. **ESSENTIAL JOB FUNCTIONS** - Propose, monitor and execute agreed global business plan for assigned client – ensuring continuous development and growth - Drive the RFQ / Tender process and responses for assigned client, liaising closely with Verticals, Regions, Products and where needed with counterparts - Maintain communication channels with client and CWW operations to deliver consistent understanding of client expectations relative to operational solutions, timelines, costs and results. Direct operational issues to the right operational owner. - Understand the organizational layers and decision-making process of assigned client and align our international organization to effectively operate within the process - Conduct regular and structured review sessions with assigned client; introducing processes for innovation and continuous improvement. - Set-up client executive review / strategy meetings with executive sponsor - Build and strengthen strategic relationships within client organization in order to understand and maximize opportunities - Prepare and deliver account development reports - Provide visibility and updates of sales activities in Vision - Knowledge Management and Learning - Ensure knowledge of Industry, are shared within the internal organization. - Continuously collaborate with peers to update own knowledge, pro-actively seek best practices and skills and pro-actively seek market/industry information - Other duties as assigned **OTHER SKILLS AND ABILITIES** - Demonstrated ability to quickly learn, understand, and articulate key product and value proposition knowledge in a variety of contexts. - Keen ability to communicate value proposition up to and including the “C Suite”. - Demonstrated ability to create strategic vision, build action plans, set goals. - Proven innovative problem-solving abilities and decision making skills required, in addition to project management, prioritization, and planning skills. - Strong financial acumen and analytical mindset required to leverage the key drivers of profitability. - Strong negotiation skills, including the ability to handle objections and achieve mutually beneficial solutions with proven success in RFP management/negotiations. - Demonstrated ability to proactively build and maintain a comprehensive network, both internally and externally, to successfully navigate through client organizations. - A sophisticated range of communication and presentation skills to present complex ideas in a simple and compelling way to a wide variety of audiences. - Highly collaborative with proven success working in matrixed environments. - Advanced Excel, Word and PowerPoint skills required. - Must be able to travel extensively. **Physical Requirements** - Talking, hearing and using hands to operate a computer keyboard, mouse and other computer components. - Sitting for extended periods of time. - Vision abilities required by this job include close vision and the ability to adjust focus. - Job may require regular and punctual attendance as well as presence on-site at the assigned work location. **EDUCATION AND DIRECT WORK EXPERIENCE** - Bachelor’s Degree preferred in Logistics, Supply Chain and / or related areas. - 7 to 10 years of global account/client management, sales, consulting experience required. - Previous global service delivery /account implementations experience a plus. - Proven success in consultative selling is required, in addition to demonstrated success increasing client revenue…