Sr. Director, Product Management (Revenue Products)

About Us HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes. To date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently. Behind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability. Our People With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home. Our Impact Every month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that. Learn more about us on our YouTube Channel or Blog Posts Role Overview We are looking for a Senior Director of Product Management, Revenue Products to lead the strategy, execution, and business performance of HighLevel’s top revenue-generating products, including Phone / CPaaS, Email, WhatsApp, and other usage-based or subscription-based product lines. About the Role The Senior Director of Product Management, Revenue Products will own the product vision, business strategy, P&L performance, pricing and packaging, user experience, adoption, and growth execution for a portfolio of monetized products that are central to HighLevel’s revenue growth. This leader will operate at the intersection of product, revenue, finance, growth, customer success, support, engineering, design, and operations. They will be responsible for building scalable product strategies that increase customer value, drive adoption, improve margins, expand monetization, and deliver measurable revenue growth. The ideal candidate has deep experience managing revenue-generating SaaS, usage-based, or communications products and is comfortable owning both product outcomes and business outcomes. Key Responsibilities Product Strategy & Portfolio Ownership Own the product strategy and roadmap for HighLevel’s revenue-generating products, including Phone / CPaaS, Email, WhatsApp, and other usage-based or subscription-based products. Define the long-term vision for each product area, ensuring alignment with HighLevel’s broader company strategy, customer needs, market trends, and revenue objectives. Prioritize product investments across a portfolio of revenue products based on customer impact, revenue potential, margin profile, adoption opportunity, and strategic importance. Develop clear product narratives, business cases, and strategic recommendations for executive leadership. P&L Ownership & Business Performance Own the business performance of assigned product lines, including revenue growth, gross margin, usage trends, attach rate, adoption, retention, and profitability. Partner with Finance, RevOps, Data, and executive leadership to establish revenue targets, forecast performance, identify growth opportunities, and manage tradeoffs. Analyze product-level financial performance and customer behavior to identify opportunities to improve monetization, reduce cost, increase margins, and drive sustainable growth. Make d…