Sr. Director of Client Engagement

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. The Brown & Brown National Pharmacy Team (NPT) is a team of 200+ teammates from across Brown & Brown, including pharmacists, client service representatives, actuaries, analysts, data engineers, developers, care team coordinators and more. The NPT brought together pharmacy specialist resources from many businesses across Brown & Brown organizing our teammates into three distinct teams: Pharmacy Consulting and Analytics Auditing PillarRx Copay Maximization Our relentless endeavor to obtain the best possible outcome for our clients comes from a belief that PBM contracts should be forthright and transparent. Inefficiencies and rising costs in the U.S. pharmacy industry have a direct impact on people and their health. It’s why plan sponsors strive to provide the best coverage for the best price. It’s also why we are committed to supporting them. **The Role:** The Client Engagement Sr. Director will work on all aspects of product and service delivery including RFP/procurement projects, auditing, market-check analysis, analytic reporting, providing on-going advice and pharmacy benefit expertise, and will be responsible for the strategic and operational relationship for assigned accounts. **Essential Duties and Functions:** include the following. Other duties may be assigned. - Responsible for the onboarding of new clients ensuring accurate set up within Brown & Brown system; - Manage the RFP/procurement and market-check process for assigned accounts which includes creating project timelines and project plans, coordinating PBM data requests, creating RFP via an on-line procurement tool, evaluation and assessment of PBM RFP responses, and creation of summary reports, financial analysis and presentations; - Lead contract reviews and PBM contract negotiations; - Manage the audit process for assigned accounts which includes creating a statement of work, leading kick-off calls with client and PBMs, assisting the audit department with the data request coordination, and preparation and presentation of the audit findings; - Lead Pharmalogic reporting including the evaluation of client utilization, trends and key findings within the pharmacy claim data; - Support and manage any client transitions to a new PBM; - Manage the strategic and tactical client relationship thus ensuring retention of clients and associated revenue; - Manage MSA/SOWs and subsequent renewals; - Manage a team of account coordinators and/or account managers; - Serve as a mentor and SME to Client Engagement team - Lead and manage the onboarding and training of new teammates; - Manage issue escalation and resolution of any pharmacy related issues; - Responsible for the documentation of all key agreements, deliverables and client correspondence **Competencies:** - Master all duties and functions of a Director of Client Engagement; - Ability to thrive in an environment with minimal oversight and lots of responsibility; - Demonstrates ability to positively represent Brown & Brown externally to clients and prospects; - Experience developing and maintain effective, collaborative working relationships with clients and internal partners to provide solutions to complex pharmacy benefit decisions; - Excellent written and verbal communication skills along with the ability to facilitate effective conversations both internally, and externally with clients; - Possesses a strong work ethic and takes ownership of client goals and objectives; - Takes initiative and is self-directed; - Strong teamwork skills,has the ability to encourage cooperation among team members; - Quick self-motivated learner who can initiate and drive new projects; - Excellent analytical and organizational skills; - Planning/organizing—the individual prioritizes and plans work activities and uses time efficiently. Makes good and timely decisions that propels our company forward;…