Sr Director, Global Services - Security & Access Solutions

As a Global Services Leader, Security & Access Solutions here at Honeywell, you will lead and oversee the global services operations within the Security & Access Solutions business, driving service excellence, operational efficiency, and customer satisfaction worldwide. As a Global Services Leader, Security & Access Solutions here at Honeywell, you will lead and oversee the global services operations within the Security & Access Solutions business, driving service excellence, operational efficiency, and customer satisfaction worldwide. You will report directly to our President and you’ll work out of our location on a Hybrid work schedule. In this role, you will impact the strategic direction and execution of global service initiatives, ensuring that Honeywell delivers high-quality, reliable security and access solutions services that meet the evolving needs of our customers and support business growth. You will also work closely in alignment with Regional General Managers to ensure regional strategies and operations are integrated effectively with global service objectives, while executing and supporting the overall offering strategy. ### Responsibilities **KEY RESPONSIBILITIES** - Lead and manage global service teams to deliver exceptional customer service and operational performance. - Oversee global services teams including Custom Solutions, Project Engineering Services (PES), field services, multiple levels of Technical Support, and strategic operations to ensure seamless service delivery. - Develop and implement service strategies that align with business objectives and enhance customer satisfaction. - Drive continuous improvement initiatives to optimize service delivery, reduce costs, and increase efficiency. - Collaborate with cross-functional teams including sales, offering management, engineering, and operations to ensure seamless service integration. - Manage relationships with key customers and partners to foster long-term service partnerships. - Ensure compliance with industry standards and company policies in all service activities. - Align service strategies and execution plans with Regional General Managers to support regional business goals and customer needs. - Facilitate regular communication and collaboration with Regional GMs to synchronize service initiatives and share best practices. - Execute and support the offering strategy by ensuring service delivery aligns with product and market positioning. - Focus on key performance indicators (KPIs) including Service Level Agreements (SLAs), utilization rates, and productivity enhancements to drive operational excellence. - Monitor, analyze, and report on SLA adherence, resource utilization, and productivity metrics, implementing corrective actions as needed. - Create and develop internal team competencies and skill sets to enable migration towards connected, outcome-based offerings. - Identify skill gaps and implement training and development programs to build capabilities in digital technologies, data analytics, and connected services. - Champion a culture of innovation and continuous learning to support transformation towards outcome-based service models. - Serve as the single point of escalation for customer issues, ensuring timely resolution and maintaining a strong customer focus throughout all service interactions. - Build and maintain strong customer relationships by understanding their needs and delivering solutions that exceed expectations. - Introduce AI in all aspects of service delivery to augment internal staff capabilities and enhance overall customer experience - Partner with IT teams in support of various tools and processes to streamline operational efficiency for Services personnel ### Qualifications **YOU MUST HAVE** - Extensive experience leading global service operations in the security, access control, or related technology industries. - Strong knowledge of service management principles and best practices. - Proven ability to develop and…