Sr. Director, Field Reimbursement

Before reading the job post, we encourage you to watch this video about our company. It gives you an inside look at how we started, the team and culture that made us successful, and where we're going. It's easy to read a job post and apply, but people often wonder about the culture and whether they would fit in. If you want to call Harrow your home and genuinely want to be part of a family and something big, then we encourage you to click this link and get to know us. Who is Harrow? Harrow (Nasdaq: HROW) is a leading provider of ophthalmic disease management solutions in North America. Harrow is an incredible entrepreneurial company – where we celebrate the ability of every member of the Harrow Family to be the CEO of their job. Harrow’s values have driven interest over the past decade in attracting high-performing professionals in a variety of disciplines. Members of our Harrow Family often express their pride in being a part of our commitment to (1) innovation, (2) patient access to affordable medicines, and (3) our track record of having never turned down an ophthalmologist doing mission work around the world – providing free medicines in support of mission work aimed at giving or maintaining the gift of sight to those most in need . We encourage you to learn more about Harrow and its unique culture to see if you’re the right person to help contribute as we build a truly exceptional company, one we are all so proud of! Harrow’s ophthalmic pharmaceutical portfolio is one of the most comprehensive in the industry, including: An expanding Retina Portfolio including IHEEZO ® , TRIESENCE ® , BYOOVIZ TM , and OPUVIZ TM A broad Dry Eye Disease product line , led by VEVYE ® and bolstered by well-known adjacent ocular surface disease products such as FLAREX ® and FRESHKOTE ® A peri-operative Surgical product line , led by TRIESENCE ® , and BYQLOVI TM A Rare and Specialty product line , which includes various high-need and utility products such as ILEVRO ® , NATACYN ® , and VERKAZIA ® A robust internal development pipeline with multiple late-stage candidates, including MELT-300, MELT-210, H-N08, and CR-01 Position Summary Harrow is seeking a National Senior Director, Field Reimbursement to build and lead a high-performing team of Field Reimbursement Managers (FRMs) supporting our buy-and-bill drug portfolio across the Retina and Surgical franchises. This leader will be the architect of Harrow's field reimbursement strategy and culture — ensuring physician practices and their staff have the confidence, tools, and technical expertise needed to successfully navigate coverage, coding, billing, and claims processes for Harrow brands. The ideal candidate combines deep payer and reimbursement expertise with strong people leadership, a bias for action, and the analytical rigor to translate claims data into actionable guidance for customers and internal stakeholders. This is a highly visible, cross-functional leadership role responsible for expanding appropriate patient access at scale. This role sits within the leadership team for the Market Access Organization at Harrow. Core Responsibilities Team Leadership & Culture Build, lead, coach, and scale a national team of FRMs, instilling a hard-charging, customer-first, results-oriented culture Define team structure, territory alignment, KPIs, and performance standards; conduct regular field visits, ride-alongs, and performance reviews Recruit and develop top reimbursement talent; create career pathing and training curricula for the FRM function Foster cross-functional collaboration with Sales, Trade, Marketing, Market Access/Payer Strategy, Legal, and Compliance Strategy & Customer Confidence Set the national strategy for field reimbursement support across the Retina and Surgical buy-and-bill portfolio Ensure customers (physicians, practice administrators, billing/coding staff) have reimbursement confidence through proactive education on coverage policy, coding, billing, and claims submission…