Sr. Director, Business Operations

Job Summary We are seeking a strategic, technology-forward, and execution-oriented Senior Director of Business Operations to lead and scale critical operational functions supporting our global ecommerce business. This role will drive operational transformation, workflow optimization, cross-functional execution, and scalable process design across Commercial Operations. This leader will oversee operational production teams including Content Operations, Localization & Translation Operations, and Product Onboarding, Product Content while partnering closely with cross-functional stakeholders across Commercial, Product, Marketing, Merchandising, Technology, and International teams to improve organizational efficiency, scalability, and operational effectiveness. The ideal candidate combines operational rigor, systems thinking, AI-forward leadership, and process optimization expertise to modernize operational workflows and help evolve the organization for long-term global scale. This role will play a key part in identifying and implementing AI-enabled solutions that improve operational efficiency, automation, scalability, and team productivity. Key Responsibilities Team Leadership Lead and develop operational teams including: Content Operations Localization & Translation Operations Product Onboarding Operations Product Content Operations Build a high-performance operational culture focused on accountability, scalability, agility, innovation, and continuous improvement Coach and develop managers and operational leaders Drive organizational alignment and clarity across operational functions Establish operational performance metrics and service standards across operational teams Operational Strategy & Process Optimization Lead operational strategy and continuous improvement initiatives across Commercial Operations Design and implement scalable workflows, governance models, and operational processes Drive operational standardization, SLA management, prioritization frameworks, and execution consistency Identify operational inefficiencies and implement scalable solutions leveraging automation, AI, and process optimization Establish operational KPIs, dashboards, reporting cadences, and executive visibility mechanisms Build scalable operational frameworks to support global ecommerce growth Partner with Compliance teams to stay current on regulatory changes impacting digital and e-commerce content, and implement necessary updates. Design scalable onboarding workflows and operational frameworks that improve efficiency, speed-to-launch, and partner experience Standardize operational processes across onboarding, content, and localization functions to improve consistency and execution quality Drive operational excellence initiatives across high-volume production and workflow-based teams AI, Automation & Operational Innovation Lead the evaluation, implementation, and optimization of AI-enabled operational workflows and automation solutions Identify opportunities to improve efficiency, scalability, quality, and productivity through AI, automation, and emerging technologies Partner cross-functionally to modernize operational processes, knowledge systems, and workflow tooling Help define future-state operational models that leverage AI-assisted workflows and intelligent automation Drive adoption of scalable operational technologies and process innovation initiatives across teams Stay current on industry trends, AI advancements, and operational best practices relevant to ecommerce and workflow operations Cross-Functional Workflow Leadership Partner cross-functionally with Product, Engineering, Merchandising, Marketing, Customer Experience, and Commercial teams to streamline operational execution Lead operational coordination for high-impact cross-functional initiatives Improve intake, prioritization, and workflow management processes across stakeholder groups Establish scalable operating rhythms and governance structures across teams Drive organizatio…