Sr Data Center FieldOps Technician

WHO WE ARE: EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees. We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency. This position involves traveling LOCALLY to multiple sites to support Data Center Infrastructure & Cloud operations WHAT YOU WILL DO: We are seeking a dedicated Sr Data Center FieldOps Technician to join our infrastructure engineering team. As a Sr Field Operations Data Center Technicians, we are looking for strong experience in reading port maps and a solid understanding of fiber optic infrastructure, including cleaning, scoping, patching, and troubleshooting fiber connections. Candidates must be able to diagnose and resolve link failures, mispatches, and fiber-related issues. The role includes delivering sustainable and repeatable solutions and processes always with an eye on improvement and adhering to production, safety, and quality standards. KEY RESPONSIBILITIES: Install, service, and maintain low voltage category cabling and communications cabling. Pull cables, rack and stack equipment, and assist with cable management tasks within the infrastructure. Clean, scope, patch, and troubleshoot fiber optic cabling. Follow Method of Procedure (MOP) and Change Method of Procedure (CMOP) guidelines. Operate work ticket systems and interfaces for infrastructure management. Read and validate port maps, and perform basic troubleshooting and network documentation. Strong understanding of Layer 1 and Layer 2 networking concepts. Conduct power distribution and cable management tasks within the infrastructure. Coordinate with other team members to ensure efficient project and work order completion. Follow company procedures and safety regulations, providing necessary information to operations management. Complete necessary documentation in written and electronic formats according to company standards. Maintain equipment and supplies inventory as required. Respond to emergency situations during or after hours to resolve immediate client concerns and meet service level agreements (SLAs). Escalate complex technical issues to senior team members as needed. Conduct Service Swaps of live networking devices. TEAMWORK: Attend meetings, workshops, training, and seminars to gather information required to perform job functions. Collaborate with team members to achieve performance targets established by leadership. Step in for the Lead Field Technician on a short-term basis, as needed. Suggest process improvements to enhance efficiency and service quality. ESSENTIAL CRITERIA: Associate degree or certification in a technology services/technical discipline, or equivalent work experience. Experience in installing, servicing, and maintaining low voltage cable infrastructure systems. Ability to install, terminate, and test low voltage and fiber optic cables and work effectively in a fast-paced data center environment. Familiarity with industry standards including BICSI, ANSI, EIA/TIA, and local and National Electric Code. Industry and manufacturer-specific certifications preferred (e.g., BICSI TECH, Corning TS-LAN500). Strong customer/client service orientation with effective communication and interpersonal skills. Valid driver's license and ability to safely drive company vehicles. PHYSICAL REQUIREMENTS: Ability to frequently exert force equivalent to lifting up to approximately 50 pounds and occasionally up to 100 pounds. Clarity of vision at 20 inches or less and more than 20 inches, and ability to adjust focus. Three-dimensional vision, ability to judge distances and spatial relationships. Ability to ide…