Sr Customer Training Professional

As a Sr Customer Training Professional here at Honeywell, you will play a pivotal role in designing and delivering impactful training programs that enhance customer experience and empower users to maximize the value of our products and solutions. You will be responsible for developing customer-centric training strategies that align with business goals and drive customer satisfaction and loyalty. You will report directly to our Customer Training Supervisor and you’ll work out of our Northford, CT location on a Hybrid work schedule. As a Sr Customer Training Professional here at Honeywell, you will play a pivotal role in designing and delivering impactful training programs that enhance customer experience and empower users to maximize the value of our products and solutions. You will be responsible for developing customer-centric training strategies that align with business goals and drive customer satisfaction and loyalty. You will report directly to our Customer Training Supervisor, and you’ll work out of our Northford, CT location on a Hybrid work schedule. In this role, you will impact the effectiveness of customer engagement by ensuring customers are well-equipped with the knowledge and skills needed to utilize Honeywell Building Automation products and services successfully, thereby contributing to customer retention and business growth. ### Responsibilities KEY RESPONSIBILITIES - Develop and implement comprehensive customer training programs tailored to the needs of diverse customer groups. - Collaborate with cross-functional teams to identify training requirements and create engaging instructional materials and resources. - Deliver training sessions through various modalities including in-person, virtual, and e-learning platforms to ensure accessibility and effectiveness. - Evaluate the effectiveness of training initiatives through feedback and performance metrics, continuously improving content and delivery methods. - Manage and mentor junior training staff and coordinate with external vendors to enhance training offerings. YOU MUST HAVE - 5+ years of experience in customer training or related roles with a proven ability to design and deliver effective training programs. - Minimum of 2 years of experience with instructional design principles and adult learning methodologies to create engaging and impactful training content. - Minimum of 2 years of more experience with learning management systems (LMS), e-learning authoring tools, and virtual training platforms to facilitate diverse training delivery. - Ability to analyze training effectiveness using data-driven approaches and implement continuous improvements. WE VALUE - Bachelor’s degree in Engineering, or a related field. - Experience in managing training programs within a global organization and working with cross-functional teams. - Strong project management skills with the ability to handle multiple initiatives simultaneously. - Passion for customer success and a customer-centric mindset. - Ability to mentor and lead training professionals and foster a culture of continuous learning. - Familiarity with Honeywell Building Automation products or similar technology solutions is highly desirable. BENEFITS OF WORKING FOR HONEYWELL In addition to a competitive salary, leading-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays. [Learn more](https://benefits.honeywell.com/) The salary range for this position is ($48,400.00 - $60,500.00). Please note that this salary information serves as a general guideline. Honeywell considers va…